Client Support Senior - Financial Planning

Role & responsibilities

• Set up new prospects and opportunities on CRM systems with accurate and timely data entry.
• Maintain and update client records and documentation.
• Conduct compliance and pre-engagement checks in line with regulatory requirements.
• Manage client documents and ensure records are maintained accurately.
• Coordinate annual review meetings and prepare client review packs.
• Track and monitor new and ongoing client work.
• Support business processing activities and ensure regulatory compliance.
• Assist Paraplanners with research, letters of authority, and client information gathering.
• Liaise with internal teams to ensure smooth client servicing and workflow management.

Preferred candidate profile

• 2-5 years of experience in Financial Services, Wealth Management, Investment Operations, Banking, Financial Planning Support, Client Services, or Financial Advisory Support.
• Strong administrative and client servicing experience.
• Excellent verbal and written English communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Experience working with CRM systems and maintaining client records.
• Understanding of compliance, regulatory processes, and documentation requirements.
• Proactive, process-driven, and committed to delivering excellent client service.