Walk-in || Sales Coordinator

JOB DESCRIPTION

Position: Sales Coordinator

Industry: Wire & Cable Harness Manufacturing Defence & Aerospace

Department: Sales & Marketing

Experience: 3-5 Years (Preferred)

Qualification: Diploma / B.E. / B.Tech in Electrical, Electronics, Mechanical Engineering, or Any Graduate with relevant experience

Location: Bommasandra, Bangalore

Employment Type: Full-Time

1. Job Summary

The Sales Coordinator will be responsible for coordinating sales activities, managing customer communications, preparing quotations, tracking customer orders, and ensuring timely delivery of wire and cable harness products to customers in the defence and aerospace sectors. The role requires close coordination with internal departments, including Production, Planning, Quality, Purchase, Stores, and Finance, to ensure smooth execution of customer requirements.

2. Key Responsibilities

A. Sales Coordination & Customer Relationship Management

• Coordinate with existing customers regarding enquiries, quotations, purchase orders, delivery schedules, and order status.
• Maintain effective communication with customers in the defence and aerospace industries.
• Handle customer enquiries and follow up on pending quotations and business opportunities.
• Maintain customer records, sales reports, and enquiry trackers.
• Support the sales team in developing new business opportunities and maintaining customer relationships.

B. Enquiry & Quotation Management

• Receive and review customer enquiries, RFQs (Request for Quotation), and technical specifications.
• Coordinate with the Engineering, Costing, and Production teams to obtain technical inputs and cost estimates.
• Prepare and submit quotations, commercial offers, and other required documents within the specified timelines.
• Follow up with customers regarding quotation status, revisions, and order confirmation.
• Maintain proper records of quotations, revisions, and customer communications.

C. Order Processing & Delivery Follow-Up

• Review customer purchase orders and coordinate order acceptance with relevant departments.
• Ensure that customer requirements, quantities, specifications, and delivery schedules are communicated accurately.
• Monitor order progress and coordinate with Production Planning and Stores for material availability and production status.
• Follow up on delivery schedules and ensure timely dispatch of finished products.
• Communicate delivery updates and delays to customers and internal stakeholders.

D. Coordination with Internal Departments

• Coordinate with Production, Planning, Quality, Purchase, Stores, and Finance for smooth order execution.
• Follow up on material availability, production completion, inspection, documentation, and dispatch.
• Coordinate with the Quality team for inspection reports, test certificates, and customer-specific quality documents.
• Support invoice preparation and payment follow-up in coordination with the Finance team.
• Escalate order delays, customer concerns, and delivery risks to the Sales Manager.

E. Defence & Aerospace Documentation

• Maintain customer-specific documentation and records as required for defence and aerospace projects.
• Coordinate the preparation and submission of applicable inspection reports, test reports, certificates of conformity, and other quality documents.
• Ensure that customer drawings, specifications, revisions, and approved documents are communicated to the relevant internal teams.
• Maintain traceability of customer orders, product specifications, and applicable batch or lot details, as required.
• Handle confidential customer information and technical documents in accordance with company any policies and customer requirements.
• Support customer audits and documentation requirements in coordination with the Quality and Engineering teams.

F. Sales Reporting & MIS

• Prepare daily, weekly, and monthly sales reports.
• Maintain enquiry, quotation, order booking, pending order, and delivery status trackers.
• Monitor order execution against committed delivery dates.
• Prepare reports on pending customer actions, delayed orders, and sales performance.
• Maintain accurate records in ERP systems and Microsoft Excel.

3. Required Skills & Competencies

• Good communication and customer coordination skills.
• Knowledge of sales coordination, order processing, and quotation management.
• Good working knowledge of MS Excel, Word, Outlook, and ERP systems.
• Strong follow-up, coordination, and organizational skills.
• Ability to manage multiple customer enquiries and orders simultaneously.
• Attention to detail in technical specifications and customer documentation.
• Ability to coordinate with cross-functional teams and meet deadlines.
• Professional handling of confidential information.

4. Industry-Specific Knowledge

• Candidates with knowledge of the following will be preferred:
• Wire harness and cable assembly manufacturing processes.
• Cable assemblies, connectors, wiring looms, and electromechanical assemblies.
• Reading and understanding basic engineering drawings and customer specifications.
• RFQ, BOM (Bill of Materials), costing, and quotation preparation.
• Inspection and testing documentation for cable harness assemblies.
• Aerospace and defence customer requirements, traceability, and revision control.
• Quality management systems and applicable industry standards, such as AS9100, where relevant.
• Experience working with defence, aerospace, aviation, or other precision engineering customers.

5. Educational Qualification & Experience

• Diploma / Bachelor's degree in Electrical, Electronics, Mechanical Engineering, or any relevant discipline.
• 3-5 years of experience in sales coordination, customer service, order management, or sales administration.
• Experience in wire harness, cable assembly, electrical components, aerospace, or defence manufacturing is preferred.

6. Key Performance Indicators (KPIs)

• Performance will be evaluated based on:
• Timely submission of quotations.
• Accuracy of quotations and order processing.
• Customer enquiry and quotation follow-up effectiveness.
• On-time delivery coordination.
• Accuracy and completeness of customer documentation.
• Timely preparation of sales reports and MIS.
• Customer satisfaction and response time.
• Effective coordination with internal departments.

7. Reporting Structure

Reports To: Sales Manager / Business Development Manager

Key Internal Stakeholders: Production, Planning, Quality, Engineering, Purchase, Stores, Finance, and Dispatch.