Walk-in || Medical Relationship Executive

Job Description

Health Advisory & Doctor Referral Executive
Job snapshot

Job titleHealth Advisory & Doctor Referral ExecutiveDepartmentClinical Services / Patient SupportReports toHead of Clinical Services (or Chief Pharmacist)LocationKolkata (on-site, office-based)
Employment typeFull-time, permanent; Sunday fixed weekly off (except in a severe emergency)Experience25 yearsCompensationUp to 20,000 per month CTCRole overview
We are hiring a Health Advisory & Doctor Referral Executive to help patients and customers understand their prescriptions and medicines, and to guide them to the right type of doctor for their health concern. You will be the first point of clinical contact: reading prescriptions accurately, explaining medicines in plain language, and directing each person to a suitable specialist within our verified doctor network.
This is an advisory and navigation role. You will not diagnose, prescribe or replace a doctor's judgment.

Key responsibilities
Complete understanding of medical conditions and, to some extent, medical terminology.
Responsible for managing all medical aspects of all Tribeca members.
¢ Obtain each member's past medical history and current medical condition, and take complete accountability for maintaining their records.
¢ Coordinate extensively with Care Manager/CCs and visiting home doctors.
¢ Analyze any needs and opportunities.
¢ Actively proceed with NOK communication after consent from a senior.
¢ Stay in touch with the member, NOK or other concerned sources for any updates on the member's health.
¢ Be tech savvy.

Qualifications and experience
Required
¢ B.Pharm, Pharm.D or M.Pharm, Paramedical, Medical Transcriptionist with valid registration under the Pharmacy Act (State Pharmacy Council); BDS or BAMS graduates with a valid registration may also be considered.
¢ 23 years in a hospital, retail or clinical pharmacy, tele health, or patient-support setting.

¢ Working knowledge of drug classes, dosage forms, generics and brands, interactions, contraindications and the Indian schedule system (Schedule H, H1, X).
Preferred
¢ Experience with chronic-care counselling (e.g.- diabetes, hypertension, asthma, thyroid).
¢ Familiarity with EMR or telemedicine platforms and CRM tools.
¢ Fluency in English, Hindi and one regional language such as Bengali.

Skills and competencies
¢ Clinical accuracy: reads prescriptions precisely and verifies before advising.
¢ Symptom-to-specialty mapping: knows which specialist treats which condition and when a case is urgent.
¢ Plain-language communication: explains medicines to patients of any age or education level, with empathy.
¢ Judgment and escalation: knows the limits of the role and escalates early.
¢ Data discipline: documents cleanly and protects patient confidentiality.
¢ Digital fluency: comfortable with CRM, EMR and appointment-booking tools.

Scope limits and compliance
The role advises and navigates; it does not practice medicine. The post-holder must:
¢ Never diagnose a condition or prescribe, change or stop a prescribed medicine without the treating doctor's approval.
¢ Never dispense Schedule H, H1 or X medicines without a valid prescription.
¢ Recommend a specialty and verified doctors only, and disclose any commercial relationship with a listed doctor or clinic.
¢ Send emergencies (chest pain, stroke signs, severe bleeding, breathing difficulty, and suspected poisoning) straight to emergency services.
¢ Handle patient data in line with the Digital Personal Data Protection Act, 2023 and company policy, with consent for every record kept.

Performance measures

MeasureTargetPrescription review accuracy (audited)99% or higherSafety escalations raised within one hour100%Referral-to-appointment conversion[Set with manager]Patient satisfaction (CSAT)4.5 / 5 or higherDocumentation completeness98% or higher

Working conditions and how to apply
This is an on-site role at our Kolkata office, working six days a week, with Sunday as the fixed weekly off. Sunday duty is called only in a severe emergency. Patient queries are handled in person, by phone and by chat. We are an equal opportunity employer and welcome applicants of every background.
To apply, send your CV, a copy of your professional registration and a short note on a medicine-counselling case you handled well to [[email removed]].