Tele-calling For Leads

Position Logistics Executive /Telli-calling for Leads
Department:-Helios Marketing

Purpose of the Role
To ensure seamless end-to-end logistics operations for e-commerce orders, including order processing, dispatch coordination, inventory accuracy, courier management, and timely delivery while maintaining operational efficiency and customer satisfaction.

Key Result Areas (KRAs)
1. Order Processing & Dispatch Management

• Ensure timely processing, packing, and dispatch of customer orders.
• Coordinate with warehouse and courier teams to maintain dispatch SLAs.
• Monitor pending orders and resolve dispatch delays proactively.

Key Metrics:

• 95%+ orders dispatched within committed TAT
• Minimum delayed shipment percentage

2. Delivery & Courier Coordination

• Coordinate with courier partners for smooth shipment movement and delivery.
• Track shipment status and ensure timely delivery to customers.
• Handle courier escalations and delivery-related issues efficiently.

Key Metrics:

• 92%+ on-time delivery rate
• Reduction in delivery escalations

3. Return, RTO & Reverse Logistics Management

• Monitor returns and RTO (Return to Origin) cases.
• Identify root causes for RTO and implement corrective measures.
• Ensure timely processing of reverse logistics activities.

Key Metrics:

• Controlled RTO percentage
• Faster reverse logistics closure

4. Customer Issue Resolution

• Resolve logistics-related customer concerns promptly.
• Coordinate internally and externally to close delivery complaints.
• Ensure positive customer experience through timely updates and resolution.

Key Metrics:

• Resolution within defined TAT
• Reduced customer complaints

5 .Logistics Cost Optimization

• Support initiatives to reduce shipping and operational costs.
• Optimize courier usage and packaging efficiency.
• Monitor freight and shipping expenses.

Key Metrics:

• Reduced logistics cost per order
• Improved operational efficiency

6. Reporting & MIS Management

• Prepare and maintain daily logistics and shipment reports.
• Share operational MIS with management on a timely basis.
• Maintain accurate documentation of logistics activities.

Key Metrics:

• 100% timely reporting
• Accurate operational data

7. Calling On leads:-

• Payment Pending
• RSP Exclusive
• Check availability

Key Metrics:
Follow-up on pending payments
Handling special price requests
¢ Checking product/service availability
¢ Coordinating with customers and internal teams


Key Competencies Required:-

• Knowledge of e-commerce logistics operations
• Good coordination and communication skills
• Problem-solving and analytical ability
• Proficiency in Excel and reporting
• Ability to work in a fast-paced environment

Preferred Experience

• Experience in e-commerce, warehouse, or logistics operations preferred