Technical Product Manager

The candidate will have responsibilities across the following functions:

Product Strategy and Ownership:

• Define and drive product vision, strategy, and roadmap for payment-related products.
• Own the end-to-end product lifecycle, from requirement gathering and conceptualisation to development, launch, and optimisation.
• Identify opportunities to enhance payment solutions based on merchant needs, business priorities, and market trends.
• Translate business requirements into detailed product specifications, user stories, and technical requirements.

Technical Product Management:

• Work closely with engineering, design, and technology teams to build and enhance payment products and platforms.
• Develop a strong understanding of payment APIs, integrations, webhooks, payment gateways, and transaction workflows.
• Drive product development around payment authorisation, capture, settlement, refunds, reconciliation, and chargebacks.
• Ensure seamless integration of payment solutions with merchant platforms and external payment partners.
• Collaborate with technical teams to resolve integration challenges and improve platform performance.

Merchant and Business Development Interface:

• Work closely with merchants to understand their payment requirements, business challenges, and integration needs.
• Act as a bridge between merchants, business development, operations, and engineering teams.
• Support business development teams during merchant discussions by providing product and technical insights.
• Understand merchant onboarding requirements, payment flows, and integration challenges, and translate them into actionable product improvements.
• Collaborate with BD and sales teams to identify new product opportunities and support merchant acquisition and retention.

Payments, Compliance and Risk Management:

• Develop and enhance payment solutions covering cross-border payments, global payment acceptance, and transaction processing.
• Work with Risk, Compliance, and Operations teams on AML, sanctions screening, transaction monitoring, and fraud prevention initiatives.
• Maintain an understanding of relevant financial regulations and card network requirements, including Visa and Mastercard.
• Ensure payment products are designed with scalability, security, and regulatory compliance in mind.

Product Performance and Optimisation:

• Define and monitor product KPIs, including transaction success rates, payment failures, decline rates, conversion rates, and chargebacks.
• Analyse transaction data, merchant feedback, and product performance to identify improvement opportunities.
• Drive initiatives to improve payment success rates, merchant experience, and overall platform efficiency.

Requirements:

• 5+ years of experience in Technical Product Management, Product Management, or Payments Product Management.
• Strong understanding of the payment ecosystem, including payment gateways, payment processing, authorisation, settlement, refunds, and chargebacks.
• Experience working on technical products involving APIs, webhooks, third-party integrations, and payment platforms.
• Prior experience interacting with merchants and understanding their payment requirements and integration challenges.
• Experience working closely with Business Development, Sales, Engineering, and Operations teams.
• Ability to understand technical architecture and translate business requirements into product specifications.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Understanding of cross-border payments, global payment acceptance, and compliance frameworks will be an added advantage.

Preferred Background:

• Candidates from FinTech, Payment Gateways, Payment Aggregators, Merchant Acquiring, Banking Technology, or Digital Payments companies.
• Experience working with merchant-facing payment products and enterprise payment integrations.
• Exposure to global payment networks, Visa, Mastercard, AML, transaction monitoring, and fraud/risk management.