Strategic Projects Manager

The role holder will provide effective, compliant, and operational leadership for the market's annual strategic projects programme.

Business Description:

Real Estate Services manages HSBC's global property portfolio of c. 22 million square feet. Our ambition is to create inclusive, digitally enabled spaces for meaningful collaboration and experiences, while ensuring safe, sustainable, and resilient operations for HSBC. Whether it is a customer entering a branch, or colleagues collaborating in an office, we help to ensure they have a positive experience.

Role Purpose:

With deep expertise in design and construction programmes, the role holder will bring a proven track record of delivering large-scale and strategically significant initiatives. As a recognised technical Subject Matter Expert, they will be accountable for the successful delivery of capital programme services through the Bank's outsourced partners. Success in the role requires balancing performance, cost, quality, and risk mitigation, supported by strong capability in interpreting and applying performance data (including spatial, contract, and vendor metrics).

The role holder will lead and oversee outsourced services across key projects, addressing underperformance, resolving issues, driving value-add initiatives, and acting as the escalation point for programme and project matters. They will embed the RES and functional strategy into the strategic programme, identifying opportunities to introduce leading-edge scope and delivery approaches-such as digital processes, Smart Building technology, D&I enablement, and space utilisation solutions-alongside enhancements to contracted services and/or new delivery models where appropriate.

Strong knowledge of local market costs and contracting forms is essential, as is the ability to manage multiple projects concurrently.

Knowledge / Qualifications:

• Prior experience delivering strategic first mover or large-scale complex programs
• Professional qualification in a Project Management discipline, Architectural, Construction Management, Contract Management or a relevant equivalent
• Comprehensive knowledge of a broad range of SME activities and issues faced by complex/large program delivery
• Experience leading and delivering programs with a sustainability, innovation, and/or transformation focus
• Expertise and knowledge in relation to Supplier Management, contract administration and construction SME within a strategic real estate context with extensive contract negotiation and administration experience
• Understanding of workspace and hybrid ways of working solutions
• Data literacy and proven ability to use insights to drive value

Experience:

• Significant experience in managing RES SME activities on first mover programs
• International experience will be a benefit
• Demonstrated ability to successfully manage multiple projects with timely and quality results concurrently
• Demonstrated results in managing suppliers and supplier/stakeholder issues
• Proven ability to prioritize competing demands and handle ambiguity
• Demonstrated experience in managing diverse and at times conflicting requirements between business and group standards
• Strong stakeholder management skills and advisory acumen, balancing cost, risk, and performance

Skills:

• The role requires the ability to guide, persuade and influence others (sometimes cross-discipline) through developed skills of communication and diplomacy
• Strong problem solving and analytical skills with the ability to develop recommendations and programs to effectively execute solutions
• Strong presentation skills to clearly communicate ideas and concepts to all levels of the organisation
• Ability to communicate in English required
• Demonstrated commerciality on supplier management and SME areas balancing costs, customer demands, meeting high standards and RES's requirements, and supplier relationship management
• Ability to engage and influence senior executives of the Bank at global, regional and market level with the ability to apply real estate and architectural principles to business solutions
• Role model and advocate for HSBC acting at all times in a way that complies with the Bank's code of conduct, ethics and stance on bribery
• Ability to grasp, understand and independently handle new projects and innovative ideas
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Ability to leverage resources available to achieve goals
• Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities

Additional Notes:

• Familiarity with AI-enabled tools is an advantage
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required
• As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.