Sr Lead - SNOW Lead

Job Summary

Northern Trust is looking for an experienced Senior Lead to join its Technology Development Centre in Pune/Bangalore, India and provide quality engineering leadership for enterprise ServiceNow applications across multiple modules and shared platform capabilities.

The role is accountable for defining and driving the overall test strategy, functional and integration test delivery, ServiceNow Automated Test Framework (ATF) adoption, regression automation, defect governance, and release-quality readiness across ServiceNow initiatives and platform releases.

The Senior Lead will partner with Product Owners, business stakeholders, platform architects, Business Analysts, Developers, Quality Engineers, Operations and vendor teams to embed quality throughout the delivery lifecycle and ensure stable, secure and audit-ready releases.

Application Domain

• IT Service Management (ITSM): Incident, Problem, Change, Request, Knowledge, Major Incident and Service Catalog

• IT Operations Management (ITOM): Discovery, Event Management, Service Mapping and Configuration Management Database (CMDB)

• Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and App Engine

• Integrated Risk Management (IRM), Security Operations, IT Asset Management, Software Asset Management and other enabled modules

• Service Portal / Employee Center, mobile, reporting, Performance Analytics, integrations, access controls and shared platform services

Required Technical Skills

• Strong hands-on testing experience across multiple ServiceNow modules and shared platform capabilities.

• Strong ServiceNow ATF knowledge, including test and suite design, reusable/custom test steps, regression execution, test data, reporting and maintenance.

• Experience validating forms, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, approvals, SLAs, scheduled jobs and reports.

• Strong functional, integration, system, regression, smoke, sanity and end-to-end testing experience.

• Experience validating REST/SOAP APIs, IntegrationHub, MID Server, file-based interfaces and upstream/downstream integrations.

• Strong database and data-validation skills, including SQL, reconciliation, transformations, migration validation and data integrity.

• Experience with Azure DevOps, ServiceNow Test Management, Jira or equivalent tools.

• Understanding of CI/CD, source control, automated quality gates, platform upgrades and release management.

• Exposure to performance, reliability, security and accessibility testing is desirable.

Roles & Responsibilities

Quality Engineering and Test Leadership

• Own the quality engineering and test strategy for enterprise ServiceNow applications across modules, integrations and shared services.

• Define scope, estimates, approach, entry and exit criteria, quality gates, regression strategy and release-readiness criteria.

• Lead planning, execution, monitoring and closure across concurrent initiatives, enhancements, defects, upgrades and releases.

• Apply risk-based testing to prioritize business-critical workflows, cross-module dependencies and high-impact platform changes.

• Ensure traceability between requirements, processes, test coverage, evidence, defects and release outcomes.

• Identify environment, test-data, integration and access dependencies early and drive timely resolution.

Cross-Module Functional Testing

• Validate core ITSM processes and end-to-end fulfillment workflows.

• Validate ITOM, Discovery, Event Management, Service Mapping, CMDB data quality and service relationships where applicable.

• Validate CSM, HRSD, SPM, IRM, Security Operations, Asset Management and App Engine solutions based on implementation scope.

• Validate module-specific and cross-platform roles, ACLs, assignment rules, data segregation, audit history and persona-based experiences.

• Validate integrations and cross-module dependencies for complete processing and data consistency.

• Translate business and technical requirements into positive, negative, boundary, integration and regression scenarios.

ATF and Test Automation

• Define, establish and govern the ServiceNow ATF automation strategy and framework.

• Identify high-value regression scenarios using business criticality, execution frequency, stability and maintenance cost.

• Build and maintain scalable ATF suites across modules and shared platform services.

• Establish standards for reusability, naming, maintainability, test data, evidence, execution and reporting.

• Partner with developers and platform teams on custom ATF steps and complex automation constraints.

• Assess automation coverage after configuration changes, new modules and platform upgrades.

• Integrate automated tests into release and CI/CD processes where applicable.

Defect, Data and Release Governance

• Lead defect triage, severity and priority assessment, business-impact articulation and resolution tracking.

• Govern SQL and data validation for interfaces, transformations, reconciliation and migration outcomes.

• Provide clear quality status, metrics, risks, dependencies, constraints and mitigation plans.

• Drive release-readiness reviews and provide quality recommendations based on objective evidence.

• Ensure testing artifacts meet governance, security, compliance and audit needs.

• Use defect and execution trends to drive preventive actions and continuous improvement.

Leadership and Stakeholder Management

• Act as the functional and technical quality escalation point for ServiceNow testing.

• Coach and mentor Quality Engineers and vendor teams across functional testing and automation practices.

• Partner with Product, Platform, Business, Technology and Operations stakeholders to align priorities.

• Drive consistent standards, engineering practices, reporting and delivery discipline.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.