Services Engagement Expert-Success Plan Manager
SAP · Delhi · onsite · Posted 1d ago
Undisclosed15–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll bring
- Strong SAP business and technical solution architecture expertise.
- 15-20 years of hands-on experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
- Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.
- Able to translate business needs into technical/functional requirements and practical roadmaps
- Proven focus on customer value-defining success metrics and driving consumption, retention, and time-to-value.
- SAP project management, value management, and quality management practices
- Experience leading design, implementation, and change management projects
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
- Experience working with c-levels, senior leaders, influencers, and trusted advisors
- Strong facilitation, negotiation, and de-escalation skills
- Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.
What you'll build
As the Succes plan Manager, you will:
- Manage key customer accounts works closely with account teams to ensure customers achieve measurable outcomes from their SAP investments and Lead Premium engagement plan where applicable
- Engage with customers understand business requirements, program/project, IT, transformational, architecture, development, infrastructure, operational topics and support in executing the same.
- Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
- Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
- Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply SAP's integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to continuous improvement of engagement quality and customer experience
- Support adoption and ensure consumption working closely with Enterprise architect and associated teams
Where you belong
The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.
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Skills
Customer ExperienceCustomer EngagementCustomer RetentionAlmHANABusiness Requirementsplannerenterprise solutionsintegrationsChange ManagementMathcloudArchitectureoperationscontract managementEscalation Management
About SAP
SAP
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