Service Co-ordinator

• Manage end-to-end DOA, RMA, warranty, repair, and replacement processes.
• Coordinate with OEM/brand teams and authorized service centers for timely resolution of service cases.
• Create, track, and close service tickets within defined SLA/TAT.
• Coordinate with distributors, retailers, channel partners, and customers on service requirements and escalations.
• Manage reverse logistics for defective, repaired, and replacement products.
• Validate warranty claims using product serial numbers, purchase details, and OEM policies.
• Track service ageing, pending repairs, replacements, and escalations; proactively follow up for closure.
• Coordinate with Warehouse, Logistics, Finance, Sales, and OEM teams for service operations and claims reconciliation.
• Maintain service records and prepare MIS on tickets, TAT, ageing, DOA/RMA, warranty claims, and closures.
• Identify recurring product/service issues and highlight them to Brand/OEM teams for corrective action.
• Ensure adherence to company and OEM warranty, documentation, and service processes.

• Bachelor's degree in any discipline.
• 25 years of relevant experience in after-sales/service operations.
• Experience in consumer electronics, audio, mobile accessories, appliances, or IT hardware preferred.
• Strong understanding of DOA/RMA, warranty, repair, replacement, and reverse logistics.
• Experience coordinating with OEMs, service centers, channel partners, and customers.
• Strong follow-up, communication, problem-solving, and stakeholder management skills.
• Good working knowledge of MS Excel, ERP/CRM, and service ticketing systems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.