Senior Systems Operations Manager

Wells Fargo is seeking a Systems Operations Manager.

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience with Platform / Production Leadership role with minimum 15 members
• Stakeholder management including Tech Partners, LOB Users, Vendors etc.
• Good working experience on ITIL, Java / .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool knowledge, SRE, OCP/Azure.

Desired Qualifications:

• Experience in ITIL / SRE:
• Incident / Problem Management
• Change Management & Asset Management
• Configuration Management (CMDB)
• Programming/scripting experience:
• Java, JavaScript, Python, Ruby
• NodeJS, Angular
• .NET / C#
• JSON and API based integrations
• CI/CD and automation tools experience:
• Ansible, Puppet
• Apigee
• Jenkins, Git, Maven, Gradle
• SonarQube, Artifactory
• Job/Batch scheduling
• Autosys/JAWS
• Monitoring, Observability experience:
• Splunk, Elastic, Kibana
• Grafana, Prometheus
• AppDynamics, Dynatrace
• BigPanda, TrueSight
• Kafka, CloudWatch, Solace
• Operating systems experience:
• AWS, Azure, GCP
• Kubernetes, OpenShift, PCF, PKS
• VMware
• Data platforms, messaging, and storage experience:
• Kafka, IBM MQ, Apache
• Oracle, SQL, MongoDB, Cassandra
• Hadoop, Cl

Job Expectations:

• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• Analytic and excellent organizational skills
• Excellent communication skills
• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.