Senior Specialist - Architecture

Job Title: Senior Specialist - Architecture Location: Pune Experience: 8-12 years About the Role: LTM is seeking a Senior Specialist - Architecture to lead complex ServiceNow implementations. Drive business transformation by architecting scalable platform solutions that enhance operational efficiency across enterprise environments. Role and Responsibilities (What Youll Do): Lead the end-to-end design, configuration, and enhancement of enterprise ServiceNow ITSM, ITAM, and ITOM modular platforms within multi-tier production environments. Architect robust solution designs and implement complex ServiceNow projects while adhering to Agile Scrum methodologies. Oversee advanced configurations across ITSM Pro, CMDB, Asset Management, Discovery, Service Mapping, and Event Management. Develop custom scripts using client-side and server-side techniques alongside Glide APIs to optimize application performance. Document all development, configurations, and technical specifications while preparing comprehensive training materials for stakeholders. Drive cross-functional collaboration by partnering with clients and technical teams to resolve critical issues and ensure accurate information flow. Ensure operational excellence through rigorous crisis management, time management, and proactive problem-solving strategies. Qualifications (What Youll Bring): Must-Have: Advanced proficiency in configuring and deploying ServiceNow CMDB, ConnectedOps, CSM, DevOps, FSM, and FSO architectures. Demonstrated expertise in ServiceNow HRSD, Integration Hub, ITAM-HAM, ITAM-SAM, and ITOM-Cloud Insights modules. Comprehensive technical capability in ServiceNow ITOM-Discovery, ITOM-Governance, ITOM-ServiceMapping, and ITSM platforms.

Preferred:

• Bachelors degree in Computer Science, Information Technology, or a related technical discipline.
• Possession of ServiceNow Administration certification alongside multiple Certified Implementation Specialist credentials in ITSM, ITOM, and ITAM tracks.
• Strong industry domain expertise in enterprise IT service management combined with exceptional analytical and customer engagement skills.