SAP Service Delivery Manager - L4
NTT DATA BUSINESS SOLUTIONS · Mumbai · onsite · Posted 3d ago
Not disclosed10–12 yrsfulltimeSourced from
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About this role
Role : SAP Service Delivery Manager
Location : Mumbai, Pune
L level : L4
Experience : 10+ Years
Job Description
Project Delivery & Governance
We transform. SAP® solutions into Value
NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
Location : Mumbai, Pune
L level : L4
Experience : 10+ Years
Job Description
Project Delivery & Governance
- Manage AMS Projects as Service Delivery Manager
- Develop project plans, schedules, resource plans, and risk registers.
- Ensure SLA, tickets resolution and customer communication.
- Establish project governance frameworks and reporting mechanisms.
- Track project progress and proactively manage risks and dependencies.
- Engage with customer stakeholders and leadership teams.
- Conduct governance reviews, steering committee meetings, and status reporting.
- Manage client expectations and ensure high customer satisfaction.
- Monitor project budgets, revenues, margins, and forecasting.
- Manage resource utilization and cost optimization initiatives.
- Track change requests and revenue opportunities.
- Lead SAP cross-functional teams including functional, technical, and support resources.
- Mentor project leads and team members.
- Drive performance management and team development initiatives.
- Identify project risks and implement mitigation plans.
- Manage escalation handling and issue resolution.
- Own delivery of multiple projects/programs across accounts.
- Ensure adherence to delivery frameworks, quality standards, and governance processes.
- Drive operational excellence across AMS and project portfolios.
- Manage large teams across geographies.
- Act as the primary delivery partner for strategic clients.
- Build strong executive-level customer relationships.
- Lead business reviews and executive governance meetings.
- Drive customer satisfaction and retention initiatives.
- Manage a portfolio of projects with responsibility for delivery, quality, and profitability.
- Oversee project health, risks, dependencies, and escalations.
- Ensure SLA compliance and service excellence.
- Drive revenue growth, margin improvement, and cost optimization.
- Identify opportunities for upselling, cross-selling, and new business growth.
- Manage contracts, renewals, and commercial negotiations.
- Lead and mentor project managers and delivery leads.
- Support talent development, succession planning, and capability building.
- Drive employee engagement and retention programs.
- Support organizational transformation programs.
- Implement automation, process improvements, and innovation initiatives.
- Drive continuous service improvement and operational maturity.
- Strong experience in IT Delivery Management and Portfolio Management.
- Experience managing AMS, SAP, ERP, Cloud, Infrastructure, or Digital programs.
- Exposure to multi-million-dollar engagements.
- Expertise in delivery governance and operational excellence.
- Strong client-facing and leadership capabilities.
- Excellent financial and commercial management skills.
- Experience handling global customers and distributed teams.
- Portfolio Delivery Health
- Revenue Growth
- Gross Margin Achievement
- Customer Satisfaction (CSAT)
- SLA Compliance
- New Business Growth
- Delivery Excellence Metrics
- SAP S/4HANA
- AMS & Managed Services
- Manufacturing, Retail, Automotive, Pharmaceutical, and BFSI domains
We transform. SAP® solutions into Value
NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
Sourced from foundit
Skills
Financial ManagementDelivery GovernanceAmsCommercial ManagementOperational ExcellenceIT Delivery ManagementCloud InfrastructurePortfolio ManagementDigital ProgramsERP
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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