Relationship Manager

Ensure achievement of the Top line Business Targets by sourcing business through channel teams.

• Building and nurturing relationships with the bank branches and by cross-selling other products
• Responsible for launching new products in market
• Ensure key customer satisfaction through customer service of the highest quality
• Handle all end to end activities related to the product i.e. from Login to Disbursement
• Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows
• Responsible for acquisition of channel partners for sourcing products - Connectors
• Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with

existing clients

• Prevent/ minimize the fraudulent/risky proposals entry into the system
• Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.
• Renewals & Deferrals Management
• Manage the Portfolio Health, DPDs & the timely interest servicing
• Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs
• Responsible for the productivity of the Relationship officer if mapped.
• Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &

others available to extend faster & better experience.

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