RB - Acquiring: Key Account Manager - Govt & TASC

About the Role
The Key Account Manager - Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders.

Key Responsibilities
. Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography.
. Drive transaction growth and solution utilisation across allotted accounts post‑onboarding.
. Act as the primary point of contact for day‑to‑day coordination with institutional clients.
. Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions.
. Ensure regular engagement to understand requirements, address concerns and improve account utilisation.
. Support long‑term retention and deepening of institutional relationships.
. Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations.
. Track implementation timelines and ensure smooth go‑live and stabilisation.
. Promote appropriate acquiring solutions based on institutional needs.
. Manage service issues, downtime or operational escalations for assigned accounts.
. Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations.
. Monitor recurring issues and support preventive interventions.
. Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business.
. Maintain accurate records and audit readiness for assigned accounts.
. Escalate risk, compliance or process deviations to the Regional Sales Manager proactively.

Qualifications
Optimal qualification for success on the job is:
. Graduation /Post Graduate degree

Role Proficiencies:
. 3 - 8 years of experience in banking, payments, institutional or government-facing roles
. Exposure to Govt, PSU or TASC client handling preferred
. Experience in coordination‑driven, process‑heavy environments
. Strong coordination and institutional relationship management skills
. Understanding of merchant acquiring and digital payment solutions
. Attention to detail and documentation discipline
. Ability to work across multiple internal stakeholders