Production / Application Support Engineer

Role & responsibilities

MBS Global is hiring Production / Application Support Engineers for multiple openings with leading global technology clients. If youre the person who keeps critical applications running smoothly and enjoys solving issues under pressure, this role is for you.

What you’ll do:

• Provide L2/L3 support for business-critical applications and keep them stable
• Monitor applications, servers and batch jobs; respond to alerts and incidents within SLA
• Troubleshoot issues using SQL queries, application logs and Unix/Linux commands
• Manage incidents, problems and change requests through ServiceNow / JIRA following ITIL processes
• Perform root cause analysis (RCA) and work with development teams on permanent fixes
• Support deployments, releases and month-end / batch activities
• Maintain runbooks, knowledge articles and support documentation

What we’re looking for:

• 1–5 years of experience in Production / Application Support
• Strong SQL skills (Oracle / SQL Server / MySQL) for data analysis and issue resolution
• Good hands-on experience with Unix / Linux commands; shell scripting is a plus
• Understanding of ITIL processes – Incident, Problem and Change Management
• Experience with ServiceNow, JIRA, or similar ticketing tools
• Exposure to monitoring tools (Splunk, AppDynamics, Dynatrace, Grafana) is good to have
• Experience with batch schedulers like Control-M / Autosys is a plus
• Willing to work in rotational shifts and provide on-call support when needed
• Good communication skills for coordinating with business and technical teams