One Identity Manager Engineer

Why WWT

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners

as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help

public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and

infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring

state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate

innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values

and leadership philosophies, has been recognized by Fortune® and Great Place to Work® for its commitment to

innovation, trust and creating a great place to work for all. WWT provides products and services to large

enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

WWT has grown in India over the last few years to 500+ employees, increasing its footprints in major cities

including Mumbai, Bengaluru, Hyderabad, Gurgaon & Pune. WWT India is ranked 3rd by Great Place to Work®

for 2026 in mid-sized category. Want to work with highly motivated individuals on high-performance teams Join

WWT today!

What will you be doing

We are seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services Day 2

Operations team. You will provide advanced support for One Identity Manager (OIM) Identity Governance and

Administration (IGA) solutions, troubleshoot complex issues, and keep identity lifecycle, governance workflows

and target system synchronisation running smoothly and in compliance. This is primarily a support and

troubleshooting role. The ideal candidate has deep technical expertise in One Identity Manager, strong root cause

analysis skills, and the ability to work independently on escalations that Tier 1 and Tier 2 cannot resolve.

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Qualifications

Must have

• 3-5+ years of hands-on experience with One Identity Manager in a support, implementation, or managed
  
  

services capacity. Experience should show independent handling of escalations, root cause analysis and

P1/P2 incidents, not only routine access requests.

• Deep working knowledge of the One Identity Manager data model: Person objects, account definitions, Unified
  
  

Namespace, UNSAccount, PersonInBaseTree, business roles, dynamic roles, and inheritance.

• Experience diagnosing Job Queue and DBQueue Processor issues, process step failures, and Job Service
  
  

performance problems.

• Hands-on experience with Synchronisation Editor: sync projects, schema classes, object matching rules,
  
  

property mapping rules, variable sets, revision filtering, and start-up configurations.

• T-SQL / SQL Server: proficient in querying the Identity Manager database for diagnostics, job history analysis,
  
  

and orphan account identification.

• Solid understanding of identity lifecycle (joiner-mover-leaver), authoritative source vs. target system concepts,
  
  

provisioning, deprovisioning, and reconciliation.

• Working experience with IT Shop configuration, approval workflows, RBAC, ABAC, SoD rule management,
  
  

and access certification campaigns.

• Active Directory, LDAP, and Entra ID integration and troubleshooting.
• Experience raising and working cases with One Identity (OEM) support, and supporting version upgrades and
  
  

patch cycles.

• Basic scripting knowledge for automation, such as PowerShell, REST APIs and bulk uploads.
• Proficiency with ServiceNow for incident, change, and problem management, and working knowledge of ITIL
  
  

processes.

• Strong understanding of Windows Server.
• Strong analytical and troubleshooting skills with the ability to work under escalation pressure, manage complex
  
  

multi-system failures, and diagnose from logs before engaging the OEM

• Excellent written and verbal communication skills, with the ability to work with technical and non-technical
  
  

stakeholders, document RCA findings and write structured knowledge base articles.

Good to have

• One Identity Manager Technical Specialist certification. Strong hands-on experience is valued equally.
• VB.NET: able to read and debug templates, format scripts and custom scripts in Designer and System
  
  

Debugger.

• One Identity Manager Implementation Professional certification, or CISSP, CISM or an equivalent IAM/security
  
  

certification.

• Experience with One Identity Safeguard, CyberArk or other PAM platforms, including the IGA-to-PAM handoff.
• Exposure to AWS EC2 or Azure hosted Identity Manager deployments, and Linux familiarity.
• Experience in regulated industries such as financial services or insurance, with awareness of SOX, GDPR, or
  
  

equivalent frameworks.

• Prior managed services or multi-tenant support experience, and experience working with global or
  
  

cross-cultural teams