Manager Payment Services

Job Introduction:

• Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and documents related to ECB/ODI/FDI/BOLOPO etc., regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit.
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in a timely manner.
• Ensure day-to-day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to this role. Should be aware of the Operational Risk scenarios associated with the role, and ensure that all actions during employment with HSBC take account of the likelihood of operational risk occurring.

Principal Responsibilities:

• Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions - ECB/ODI/FDI/BOLOPO etc., regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit.
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in a timely manner.
• Ensure day-to-day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to this role. Should be aware of the Operational Risk scenarios associated with the role, and ensure that all actions during employment with HSBC take account of the likelihood of operational risk occurring.

Role Requirements / Education Qualifications / Certifications / Experience:

This role requires 1-3 years of overall banking exposure with 1 year of specialized experience in managing Capital Account Transactions like ECB/ODI/FDI/BOLOPO.

• FEMA knowledge
• People and stakeholders management
• Strong communication and decision-making ability
• Thinking and problem-solving skills
• Customer-centric approach to support business growth

Nice to have:

• Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.