Manager I, Now Ops, Central Operations

Responsibilities:

• Own operational performance metrics for your assigned geographical region, conducting regular deep dives into data to identify trends, opportunities, and areas for improvement.
• Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures.
• Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste.
• Represent Central Operations in business stakeholder meetings, effectively communicating operational status, challenges, and proposed solutions.
• Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization.

A day in the life:

Your day begins with an in-depth analysis of the previous day's operational defects, using data to identify patterns and root causes. You'll collaborate with operations teams to understand the current day's performance status and potential challenges. Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste, represent Central Operations in business calls with various stakeholders, and coordinate with the central CO team to provide necessary support where needed. You'll balance analytical work with cross-functional collaboration, all focused on improving customer experience.

About the team:

Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Fresh, SSD operations in India, Middle East and Singapore geographies, and Amazon Now (Quick Commerce) operations in India, Middle East, and North America. We partner strategically with Operations, business teams, ACES, and S&OP teams, providing expertise in capacity management, defect reduction, holiday planning, contingency management, and automation of redundant workflows.

Our team operates with a progressive mental model: Centralize processes, Standardize across geographies, Automate to reduce manual effort, and ultimately Eliminate unnecessary processes through hands-off-the-wheel automation. This creates an innovative environment where you'll have significant impact on improving customer experiences across multiple regions.

Basic Qualifications:

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications:

• 1+ years of performance metrics, process improvement or lean techniques experience