Manager, Data and Analytics

We are currently seeking an experienced professional to join our team in the role of Manager, Data Analytics.

In this role, you will:

• Execute various analyses and develop strategies to support business decisions across the customer's lifecycle for a particular product/market.
• Complete analysis as required and document results and present findings to stakeholders.
• Manage delivery within agreed timelines and as per agreed quality standards. Also drive business benefit through self-initiated projects.
• Learn new skills (domain/technical) and apply them to solve business problems as required.
• Use statistical and machine learning algorithms to solve diverse business challenges and create significant business value.
• Work with cloud analytics platforms such as Redshift and Azure.

To be successful you will:

• Have 3+ years of hands-on analytics experience solving complex data and business intelligence problems.
• Hold a Bachelor's or Master's degree.
• Have prior experience delivering analytics and business intelligence solutions using Google Cloud or other enterprise cloud platforms.
• Demonstrate strong analytical skills with business analysis experience or equivalent, including in-depth knowledge and understanding of data modelling.
• Be able to confidently interact with senior management and communicate and synthesize information in a simple form.
• Have experience with visualization tools, Looker dashboard development, scripting in BigQuery or Python, dashboarding, storytelling, and advanced Excel.
• Have knowledge of the contact centre industry.
• Have knowledge of Confluence and Google Cloud Platform for managing large datasets and designing relational and dimensional data models.