IT Support Associate
Gigmo Solutions · Gurugram · onsite · Posted 8d ago
About a minute. You'll make an account on the way through.
About this role
- Provide first-level technical support for hardware, software, and network issues.
- Respond to user queries via phone, email, or ticketing system.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Troubleshoot system and network problems; diagnose and resolve hardware/software faults.
- Support installation and configuration of operating systems, applications, and updates.
- Monitor and maintain computer systems, networks, and IT infrastructure.
- Set up new user accounts, email IDs, and access permissions.
- Ensure data backup, antivirus updates, and system security compliance.
- Maintain records of IT assets, maintenance logs, and ticket resolution.
- Assist with onboarding IT setup for new employees.
- Provide remote support when required.
- 2-5 years of experience in IT support or service desk roles.
- Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations.
- Hands-on experience with hardware installation and troubleshooting.
- Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting.
- Good understanding of antivirus, security tools, and backups.
- Excellent communication, problem-solving, and customer service skills.
- Ability to prioritize tasks and work under minimal supervision.
- Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
- Basic understanding of cloud services (Microsoft 365, Google Workspace).
- Knowledge of IT asset management and documentation.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Gigmo Solutions
Gigmo Solutions
IT Services & Consulting
125
employees
2018
8 years old
Wilmington, North Carolina
United States
₹7L PA avg
Avg at Gigmo Solutions
About
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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Career growth
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Work-life
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