It Operations Manager

Job Description: IT Operations & Infrastructure Manager

Experience: 10+ Years
Department: IT Operations & Infrastructure
Location: Noida, Sector 136
Employment Type: Full-time

Role Overview

We are looking for an experienced IT Operations & Infrastructure Manager to lead enterprise IT support, infrastructure management, and end-user computing operations. The ideal candidate will have strong expertise in on-premises infrastructure, Microsoft 365, identity and access management, endpoint administration, IT security, and service delivery.

The role requires a hands-on leader who can ensure business continuity, maintain high service levels, strengthen security and governance, and drive operational efficiency through automation and standardization.

Key Responsibilities

• Lead end-to-end IT operations, infrastructure management, and technical support across the organization.
• Manage multi-tier IT support teams and ensure timely resolution of incidents, service requests, and escalations.
• Maintain enterprise infrastructure across on-premises environments, Active Directory, endpoints, and Microsoft 365.
• Administer Microsoft 365 services, including Exchange Online, user management, email security, and collaboration tools.
• Ensure high availability, infrastructure reliability, business continuity, and disaster recovery readiness.
• Implement and maintain IT security policies, access controls, endpoint security, and incident response processes.
• Manage Identity and Access Management (IAM), user provisioning, access reviews, and deprovisioning.
• Monitor and report service performance against agreed SLAs, KPIs, and operational standards.
• Develop PowerShell scripts and automation solutions to streamline IT administration and reduce manual effort.
• Drive IT process improvements, documentation, standardization, and operational best practices.
• Manage IT vendors, service providers, licensing, procurement, and infrastructure lifecycle planning.
• Monitor infrastructure costs, optimize resource utilization, and support annual IT budgeting.
• Coordinate with internal stakeholders to align IT services with business requirements.
• Establish and maintain IT governance, asset management, change management, and compliance controls.

Required Skills & Experience

• 10+ years of experience in IT operations, infrastructure management, enterprise IT support, or related roles.
• Proven experience managing enterprise IT environments and end-to-end support operations.
• Strong knowledge of on-premises infrastructure, Windows Server environments, Active Directory, and endpoint management.
• Hands-on experience with Microsoft 365 administration, particularly Exchange Online.
• Good understanding of IAM, authentication, authorization, access governance, and enterprise security.
• Experience with PowerShell scripting and automation for IT operations.
• Strong understanding of ITIL-based service management, incident management, problem management, and change management.
• Experience managing support teams, service providers, vendors, and escalations.
• Knowledge of backup and recovery, business continuity, disaster recovery, patch management, and infrastructure monitoring.
• Strong stakeholder management, communication, troubleshooting, and leadership skills.

Preferred Qualifications

• Microsoft certifications in Microsoft 365, Azure, Windows Server, or security.
• ITIL certification or equivalent service management qualification.
• Exposure to Microsoft Entra ID, Intune, endpoint security, and cloud infrastructure.
• Experience with IT asset lifecycle management, licensing optimization, and vendor contract management.

Key Performance Indicators (KPIs)

• IT service availability and SLA adherence.
• Incident resolution time and reduction in recurring issues.
• End-user satisfaction and service desk performance.
• Security compliance and access governance effectiveness.
• Infrastructure uptime, recovery readiness, and operational resilience.
• Automation-driven productivity improvements and IT cost optimization.

Ideal Candidate

A strategic yet hands-on IT leader who can manage enterprise infrastructure and support operations, strengthen security and governance, lead technical teams, and build reliable, scalable IT services that enable business continuity and organizational productivity.