IT Analyst - Digital Workplace

Key Responsibilities:

• Develop AI-powered solutions using Microsoft Copilot, Copilot Studio, and Power Platform.
• Assist in building conversational AI agents and business automation workflows.
• Design prompts, AI experiences, and Retrieval-Augmented Generation (RAG) use cases.
• Integrate AI solutions with business applications, APIs, and enterprise data sources.
• Support AI-enabled Power Apps and Power Automate solutions.

Solution Engineering:

• Develop integrations using REST APIs, OAuth, JSON, and webhooks.
• Create reusable components and automation assets to improve delivery efficiency.
• Perform testing, troubleshooting, and optimization of AI solutions.
• Support deployment and maintenance of AI and automation solutions.

Innovation & Adoption:

• Research and evaluate emerging AI technologies and Microsoft AI capabilities.
• Leverage GitHub Copilot and modern AI development tools to improve productivity.
• Participate in AI pilots, proof-of-concepts, and innovation initiatives.
• Assist with AI adoption activities, user training, and knowledge-sharing sessions.
• Follow Responsible AI, security, and governance best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience in software development, automation, Power Platform, or AI-related technologies.
• Basic understanding of Generative AI, LLMs, prompt engineering, and AI assistants.
• Experience with Python, APIs, JSON, and GitHub.
• Experience with Microsoft Power Platform (Power Apps, Power Automate) or similar automation platforms.
• Familiarity with Microsoft Copilot, GitHub Copilot, Azure OpenAI, or other AI platforms.
• Strong analytical, communication, and problem-solving skills.
• Eagerness to learn emerging AI technologies and contribute to innovation initiatives.

Preferred Qualifications:

• Exposure to Microsoft Copilot Studio and Azure AI Services.
• Knowledge of RAG, vector search, and AI integration concepts.
• Understanding of Responsible AI and AI governance principles.
• Experience integrating Microsoft 365, SharePoint, Teams, or Power Platform solutions.
• Microsoft Power Platform, Azure, or AI-related certifications.