Functional Consultant Government & e Governance

Functional Consultant Government & e-Governance

Role: Functional Consultant

Experience: 6+ Years

Industry Preference: Government / Public Sector / e-Governance / Consulting

Qualification: MBA / MA / M.Phil. in Economics, Public Policy, or equivalent. PhD preferred.

Role Overview

We are looking for an experienced Functional Consultant with strong exposure to Government/PSU consulting engagements. The candidate will support large-scale public-sector and e-Governance initiatives through research, policy advisory, stakeholder management, functional analysis, project management, citizen outreach, and implementation support.

Key Responsibilities

• Conduct research, policy analysis and advisory, including literature reviews, qualitative/quantitative studies, trend analysis and impact assessment.
• Generate daily insights, analytics and evidence-based recommendations to support program and policy decisions.
• Conduct system studies and analyse existing business/process workflows to identify functional requirements and improvement opportunities.
• Prepare Business/Functional Requirement Specifications, process-flow diagrams, functional documentation and Detailed Project Reports (DPRs).
• Provide project management and implementation support for large-scale IT and e-Governance projects.
• Support public procurement activities including RFP preparation, bid evaluation, vendor coordination and implementation monitoring.
• Plan and execute citizen awareness and outreach campaigns using channels such as radio, WhatsApp, local media and community networks.
• Coordinate with Government departments, PSUs, NGOs, SHGs, Panchayati Raj Institutions and community champions to drive last-mile citizen engagement and registration.
• Develop citizen engagement strategies using gamification, digital incentives, badges and engagement tracking.
• Collect and curate citizen/worker testimonials, success stories and community feedback to improve trust and platform adoption.
• Work with business, technology and Government stakeholders to translate program objectives into functional and technology requirements.
• Provide functional inputs for mobile and digital solutions across iOS and Android ecosystems.

Mandatory Experience

• Minimum 6+ years of consulting experience, preferably within Government/Public Sector projects.
• Experience leading at least 2 consultancy assignments for Central Government, State Government or PSUs.
• Proven experience in strategic outreach, stakeholder coordination and implementation support.
• Strong understanding of research methodologies and qualitative/quantitative analysis.
• Experience preparing DPRs, RFPs, functional requirements and process documentation.
• Exposure to IT/e-Governance transformation projects.
• Experience with public procurement, bid evaluation and vendor management.
• Strong stakeholder management and communication skills.

Preferred Skills

• Citizen/community engagement and large-scale awareness campaigns.
• Exposure to rural and urban outreach programs.
• Experience working with NGOs, SHGs and Panchayati Raj Institutions.
• Knowledge of gamification and digital citizen-engagement models.
• Understanding of mobile application ecosystems, including iOS and Android.
• Strong analytical, documentation and presentation skills.