Front Office Executive

Role & responsibilities

Welcome patients and visitors and manage front desk operations.

Register patients accurately in the system and update patient details.

Schedule appointments for doctors and diagnostic tests.

Handle incoming and outgoing calls and respond to patient enquiries.

Coordinate with doctors, technicians, nurses, and other departments.

Assist with billing, payment collection, receipts, and basic cash handling as required.

Guide patients regarding test preparation, appointments, and report collection using approved information.

Maintain patient records and ensure accurate data entry.

Coordinate report dispatch and follow up on pending reports.

Manage appointment registers, daily reports, and front desk documentation.

Handle patient concerns professionally and escalate complaints when necessary.

Maintain patient confidentiality and follow centre policies.

Preferred candidate profile

Good communication and telephone etiquette.

Strong data-entry and computer skills.

Knowledge of MS Office; experience with hospital or diagnostic software is an advantage.

Good organizational and multitasking abilities.

Customer service and problem-solving skills.

Attention to detail and accuracy in handling patient information.

Qualifications

Graduate in any discipline preferred.

13 years of experience in a hospital, diagnostic centre, clinic, or healthcare facility.

Experience in patient registration, appointment scheduling, and billing will be an advantage.