D2C Operations Manager

Company Overview:

Namhya Foods PVT LTD is a rapidly growing health and wellness brand dedicated to reviving ancient Ayurvedic wisdom through modern, convenient food products. Operating primarily in the D2C space, the company specializes in herbal teas, superfoods, and health supplements that cater to a health-conscious consumer base across India. With a focus on quality sourcing and customer-centric delivery, Namhya Foods is scaling its digital footprint to become a household name in the wellness industry.

Role Overview:

As the D2C Operations Manager, you will serve as the backbone of our supply chain and fulfillment ecosystem. You will be responsible for orchestrating the end-to-end journey of our products from the warehouse to the customer's doorstep, ensuring seamless order processing and inventory accuracy. Working closely with logistics partners, warehouse teams, and the digital marketing department, you will drive operational efficiency to support our aggressive growth targets. Your work will directly influence customer satisfaction scores and the overall profitability of our online sales channels.

Key Responsibilities:

- Oversee the entire order management lifecycle to ensure timely processing and dispatch of customer orders across all digital platforms.

- Manage inventory levels across multiple warehouses to prevent stock-outs and minimize carrying costs through data-driven forecasting.

- Coordinate with 3PL providers and courier partners to optimize shipping routes and reduce transit times for F&B shipments.

- Implement robust quality control processes at the warehouse level to ensure that all food products meet safety and packaging standards before dispatch.

- Analyze operational KPIs such as return rates, delivery success ratios, and fulfillment costs to identify and execute process improvements.

- Collaborate with the tech and customer support teams to resolve fulfillment bottlenecks and enhance the post-purchase experience for our users.

Required Skillset:

- Demonstrated expertise in managing complex D2C supply chains, specifically within the food and beverage or FMCG sectors.

- Proven ability to handle large-scale inventory management systems and order management software with high precision.

- Strong analytical capabilities to interpret logistics data and translate it into actionable operational strategies.

- Excellent stakeholder management skills, with the ability to negotiate effectively with logistics vendors and internal cross-functional teams.

- A minimum of 10 to 15 years of professional experience in operations, with a deep understanding of the nuances of e-commerce fulfillment.

- Ability to thrive in a fast-paced, on-site work environment in Gurgaon, maintaining high standards of operational excellence under pressure.