CRES: Regional Head -West

CRES provides support to all business functions on Annual Branch/Office Network Expansion Plan of the Bank, Upkeep & Maintenance of existing branches & offices, Safety & Security and Administration including other Offices like RAC, Currency Chests and Regional Office.

The department plays significant role as it deals with multiple internal/external stakeholders including vendors, various business teams and its verticals, F&A, compliance, audit etc. to ensure uninterrupted branch operations and safety of the employees besides implementing the ideas that brings cost & energy efficiencies, reductions to cost of operations and improved turn-around-time

ABEP (Branches, RACs, SME):

- Monitoring & review of projects in progress for design, specifications and timelines with cost

- Ensure closure of escalations pertaining to deliveries and payments for Bank bought out items through CPT

- Monitoring and reviewing vendor performances and aligning deliverables to expected quality and timelines

Unidesk:

- Monitoring daily complaints lodged in Unidesk portal by Branches and Offices

- Ensure resolution of complaints within TAT and to end solution

- Weekly dashboard to be shared with CRES Head

Compliance:

- Monitor and control budget v/s actual cost of zones under his jurisdiction and take suitable action for deviations if any

- Monitor renewal of leases are timely executed by the zones

- Certifying and submitting monthly control reviews on periodic basis to CRES Head

- Addressing escalation matters of any statutory complaints / legal disputes pertaining to premises in the geography to resolution

- Conduct weekly huddle with Zonal Heads

Optimal qualification for success on the job is:

Education Graduate/Post Graduate in Law/Engineering with Good written/verbal communication

Experience- 15 to 20 years

For successful execution of the job, a candidate should possess the following:

o Qualified Graduate/Post Graduate with good command on English

o Knowledge of MS Office

o Communication and Leadership skills