Cloud Engineer

Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, work hard, play hard attitude, open communication, and kindness mark Casepoint's culture.

Job description: Cloud Engineer

Provide installation, configuration, and troubleshooting support for Windows Server environments (Windows Server 2016, 2019, and 2022).

Knowledge of system updates, patches, and security management tasks.

Manage Active Directory (AD) for user account creation, modification, and group management.

Troubleshoot and resolve server-related issues (hardware, software, and networking problems).

Support and maintain File Servers, DNS, DHCP, IIS, and other server services.

Support and manage VMware virtualized environments (ESXi, vSphere).

Monitor and manage virtual machines, host resources, and storage.

Assist with the installation, configuration, and maintenance of VMware tools and virtual networks.

Provide support for cloud platforms (AWS, Microsoft Azure) as part of a hybrid infrastructure.

Assist with the configuration and management of cloud services such as virtual machines, storage, networking, and security.

Support deployment and monitoring of applications and workloads in the cloud

Respond to support tickets and provide timely resolution to incidents (L1 for basic troubleshooting, L2 for more complex issues).

Document all incidents and resolutions in the ticketing system.

Ensure SLAs (Service Level Agreements) are met for response and resolution times.

Easily manage daily, weekly, and monthly reports

Required Skills & Qualifications:

Proven experience with Windows Server environments (2016, 2019, and 2022).

Familiarity with VMware vSphere, ESXi, and virtual machine management.

Knowledge of cloud technologies (AWS, Microsoft Azure).

Basic networking knowledge (DNS, DHCP, TCP/IP).

Strong troubleshooting skills and the ability to resolve technical issues in a timely manner.

Good communication skills and the ability to work both independently and in a team.

Compensation & culture:

Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment.