Client Relationship Manager

About the Company:

NoBroker is World's Largest NoBrokerage Property site offering end to end services in the real estate

space. We are also Indias First Prop-Teah unicorn with a billion dollar valuation.

At NoBroker Builder Channel, we provide seamless experience to future homeowners. We cater to 6

major geographies now - Bangalore, Mumbai, Pune, Hyderabad, NCR, and Chennai.

About the Role:

CRM RM’s will ensure end to end process compliances from booking to registration. This includes

generating referrals, managing cancellations and stakeholder management.

Key Responsibilities:

• Collaborate with the sales, customers, and business development team to verify all property
• bookings and ensure accuracy of information.
• Oversee the registration process, ensure all necessary documents are provided by customers
• and conduct regular follow ups for the completion of registration
• Act as a point of contact for customers facing issues or queries related to loans.
• Collaborate with the relevant teams to identify cross-selling opportunities and develop strategies
• to promote additional services or properties to existing customers.
• For customers looking to cancel the booking, understand the reasons for cancellation and
• explore possibilities for retention or alternative solutions.
• Engage with registered customers and generate referrals.
• Maintain and record all forms of customer interactions for compliance reasons.

Pre-Requisites :

• Bachelor's degree in business administration or a related field (preferred)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proactive problem-solving skills and ability to handle escalations effectively
• Ability to work independently as well as collaboratively in a team environment
• Proficiency in using MS Office and Google suite applications.
• Good locality understanding.
• Fluency in the local language and English.
• Working Days: 6 days