Associate Director, Business Operations

The Associate Director, Business Operations will lead a defined area of the Business Operations capability and the team or programme that delivers it. This is a leadership role accountable for a defined area of the capability.

About the team:

Business Operations keeps the Risk and Compliance function running as a function. It owns the planning cadence, budget tracking, contracting, reporting and process improvement that let the specialist teams focus on risk work.

Key responsibilities:

• Lead a defined area of the capability, including its people, delivery and outcomes.
• Manage delivery against the capability roadmap and escalate blockers early.
• Develop team capability through coaching, review and structured feedback.
• Represent the area in CSO governance and cross-functional forums.
• Own the operating cadence of the function, including planning cycles and governance meetings.
• Develop and establish operational processes across the function.
• Manage the contracting process alongside Procurement, Legal and Finance partners, ensuring timeliness and efficiencies.
• Track budget against forecast and prepare financial and operational reporting.
• Extract, analyse and visualise data relating to the operational aspects of the function.
• Contribute to and manage people-related initiatives across the function.

Basic Qualifications:

• Degree in a relevant discipline, or related experience.
• Demonstrated experience in business operations, chief of staff or PMO work.
• Working knowledge of budget tracking and operational reporting.
• Practical experience with process improvement.
• Significant experience in cyber security within the relevant domain.
• Proven experience leading a team or a substantial programme of work.
• Experience managing delivery to plan, quality and timelines.
• Excellent relationship management, influencing and communication skills.

Preferred Qualifications:

• Cyber Security knowledge, or corresponding experience working in a Cyber Security Office, will be a benefit.
• Expert skills in data analysis and visualization through Excel and Power BI.
• Experience in embedding Agile Product Management methodology.
• Experience working across time zones in a global function.
• Relevant certification such as PMP, PgMP, SAFe, Lean or Six Sigma.
• Experience in pharmaceutical, life sciences or another highly regulated industry.