Associate Applications Engineer

Our clients need their systems to be reliable, secure, and available. As an Applications Engineer, you will help ensure that their applications and hosting environments run smoothly.

You will act as a bridge between our clients, technology, and engineering teams. You will understand client requirements, configure and deploy applications, troubleshoot technical issues, and support production environments.

This role is not limited to application support. It requires a combination of application support, troubleshooting, deployment, infrastructure knowledge, database skills, and basic coding/scripting knowledge. You will work with different technical teams to identify problems, implement solutions, automate repetitive tasks, and continuously improve application reliability.

What You'll Do:

• Install, configure, and deploy applications on servers and application services.
• Support application releases, code deployments, and environment setup.
• Handle client requests such as certificate installations, new sites, site updates, overwrites, and vanity URLs.
• Perform functional and integration testing before releases.
• Support application configuration and environment-related changes.
• Investigate and resolve application errors, access issues, and performance problems.
• Analyze application and server logs to identify root causes.
• Monitor applications and servers and respond to production incidents.
• Troubleshoot issues across application, server, database, and network layers.
• Help maintain application availability, performance, and security.
• Follow change management procedures for installations, upgrades, and maintenance activities.
• Act as a technical point of contact for clients and internal teams regarding hosting and application requests.
• Understand client requirements and communicate technical solutions clearly.
• Manage and prioritize cases in the hosting queue.
• Assign, update, and follow up on cases while keeping clients and hosting partners informed.
• Follow standard operating procedures (SOPs) when handling support cases.
• Review case backlogs and ensure timely updates and resolution.
• Manage shared mailboxes and communication with hosting partners.
• Work with APIs, databases, and other systems integrated with application.
• Use basic coding or scripting skills to troubleshoot issues and automate repetitive tasks.
• Write or modify simple scripts using technologies such as PowerShell, SQL, or other scripting languages.
• Develop automation where possible to improve application reliability and reduce manual effort.
• Understand application configuration, web applications, and basic software development concepts.
• Create and maintain SOPs, process documentation, and technical notes for client environments.
• Identify recurring issues and suggest improvements to processes and applications.
• Learn and support association management products.
• Work closely with developers, DevOps, infrastructure, QA, and business teams.
• Participate in the rotational on-call support schedule.

What You Bring:

• 1+ years of experience in application support, application implementation, or a similar technical role.
• Good understanding of application troubleshooting and production support.
• Working knowledge of Windows Server, IIS, Remote Desktop, and Domain Controllers.
• Experience with monitoring tools such as Nagios, CloudWatch, or Pingdom.
• Basic understanding of backups and recovery processes.
• Basic SQL Server knowledge, including writing and understanding simple SQL queries.
• Basic coding or scripting knowledge and the ability to understand or modify scripts.
• Experience with cloud-hosted applications or cloud environments.
• Experience using ticketing or IT service management systems.
• Knowledge of troubleshooting client environments, applications, servers, and networks.
• Experience supporting clients through phone, email, or ticketing systems.
• Understanding of change management and controlled deployment processes.
• Ability to analyze logs and troubleshoot technical issues systematically.
• Good communication and problem-solving skills.
• Engineering degree, MCA, MCM, or equivalent technical qualification.

Nice to Have:

• AWS, Azure, or Microsoft certifications.
• PowerShell scripting experience.
• Knowledge of ITIL or Microsoft Operations Framework.
• Experience with change management tools.
• Experience monitoring and maintaining distributed applications or systems.
• Knowledge of security best practices and client data protection.
• Experience setting up websites and web applications.
• Basic understanding of firewalls, networking, DNS, and certificates.
• Experience working with APIs and application integrations.

How You Work:

You build strong relationships with clients and colleagues and can work effectively both independently and as part of a team. You take ownership of issues, communicate clearly, and focus on delivering reliable solutions.

You are comfortable working on technical problems, learning new technologies, and going into the details when an issue is complex. You have a client-first mindset and are willing to support a rotational schedule and participate in on-call responsibilities.