Zoho Implementation consultant

3–6 years of experience in Zoho implementation and customization.

●Hands-on experience with multiple Zoho applications.

Job Summary

We are looking for an experienced Zoho Functional Consultant who can implement, configure, and optimize Zoho applications based on business requirements. The ideal candidate should have strong knowledge of Zoho products, implementation methodologies, business process mapping, and project management using Zoho Projects.

Key Responsibilities

●Gather and analyze business requirements from stakeholders.

●Design and implement Zoho solutions to meet business needs.

●Configure and customize Zoho applications.

●Manage end-to-end Zoho implementation projects.

●Create workflows, automation, approval processes, and reports.

●Integrate Zoho applications with third-party systems using APIs.

●Coordinate with technical teams during development and deployment.

●Conduct UAT and provide user training.

●Prepare functional documentation, BRDs, SOPs, and implementation guides.

●Troubleshoot system issues and provide post-implementation support.

●Manage project timelines and deliverables using Zoho Projects.

Required Skills

●Strong experience with:

○Zoho CRM

○Zoho Creator

○Zoho Books

○Zoho Desk

○Zoho People

○Zoho Contracts

○Zoho Sign

○Zoho Flow

○Zoho Analytics

○Zoho Projects

●Experience in workflow automation and business process optimization.

●Knowledge of REST APIs and third-party integrations.

●Experience in data migration and data import/export.

●Good understanding of SDLC and Agile methodologies.

●Strong analytical and problem-solving skills.

●Excellent communication and stakeholder management skills.

Preferred Technical Skills

●Deluge scripting

●Zoho Creator application development

●API integration

●Webhooks

●JSON/XML

●SQL (preferred)

●Basic JavaScript/HTML/CSS (preferred)

Project Management Skills

●Planning and tracking projects using Zoho Projects.

●Resource allocation and task management.

●Milestone planning.

●Gantt Charts.

●Timesheet management.

●Risk and issue tracking.

●Sprint and Agile project management.

●Project reporting and dashboards.

Preferred Qualifications

●Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

●Zoho certifications are preferred.

●Experience in end-to-end ERP/CRM implementation is an advantage.

Nice to Have

●Experience with finance or accounting workflows.

●Experience implementing HRMS, CRM, Help Desk, or Contract Management solutions.

●Experience integrating payment gateways, telephony systems, or document management solutions.

●Knowledge of business process reengineering (BPR).

Key Competencies

●Requirement Gathering

●Business Process Mapping

●Solution Design

●Zoho Implementation

●Project Planning

●Client Communication

●Documentation

●Team Collaboration

●Training & Support

●Stakeholder Management

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