Yardi Voyager & Job Cost Functional Support / Administrator

Yardi Voyager & Job Cost – Functional Support / Administrator

Job Summary

We are looking for an experienced Yardi Voyager / Job Cost Functional Support & Administrator to provide day-to-day functional support, system administration and user assistance across Yardi applications.

The role will serve as the central point of contact for Yardi-related queries, issues and user requests, coordinating with business users, internal teams and Yardi/vendor support teams to ensure timely resolution and continuous improvement.

Working hours will primarily align with the US Eastern Time Zone (ET/EDT).

Key Responsibilities

Yardi Help Desk & Functional Support

• Manage Yardi help desk, including ticket intake, categorisation, prioritisation, tracking, escalation and closure.
• Provide L1/L2 functional support for Yardi Voyager and Job Cost.
• Troubleshoot functional issues relating to property, entity, accounting, Job Cost and related modules.
• Analyse recurring issues, identify root causes and recommend corrective actions.
• Escalate complex issues to Yardi/vendor support and coordinate resolution.
• Monitor ticket ageing and SLA performance and prepare support MIS.

Yardi Administration & Master Data

• Support user creation, modification, deactivation and security/access administration, subject to appropriate approvals.
• Maintain and support master data including entities, properties, jobs, chart of accounts, cost codes and related configurations.
• Maintain proper documentation and audit trails for system and access changes.

Reporting & User Support

• Troubleshoot Yardi reports, data issues and reporting inconsistencies.
• Support report development/modification where required.
• Provide user training, onboarding support and guidance on Yardi functionality.
• Develop and maintain FAQs, user guides, process notes and a Yardi knowledge base.

Testing & Process Improvement

• Support testing of system changes, enhancements, upgrades and fixes.
• Coordinate UAT and implementation activities.
• Identify opportunities to improve Yardi processes, configurations and user experience.
• Coordinate with business users, IT teams and external Yardi/vendor support teams.

Candidate Profile

• 4–7 years of relevant Yardi experience in functional support, administration or implementation.
• Hands-on experience with Yardi Voyager is essential.
• Experience with Yardi Job Cost is highly desirable.
• Good understanding of real estate/property management and related accounting processes.
• Experience in Yardi troubleshooting, user administration, security, master data and reporting.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder-management skills.
• Ability to work independently and manage multiple support requests.
• Experience with ticketing/help-desk environments will be an advantage.
• Experience coordinating with Yardi/vendor technical support teams is preferred.

Key Skills

Yardi Voyager | Yardi Job Cost | Yardi Functional Support | Yardi Administration | Help Desk | Ticket Management | User & Security Administration | Master Data | Reporting | Troubleshooting | Real Estate ERP | Property Management | User Training | UAT | Root Cause Analysis

Key Performance Areas

• Timely and accurate resolution of Yardi tickets
• SLA adherence and ticket ageing management
• Quality of functional support and troubleshooting
• Accuracy of user/security and master-data administration
• Reduction of recurring issues
• Quality of documentation and knowledge-base maintenance
• Effective user training and stakeholder support

Position Details

Employment Type: Full-time

Experience: 4–7 years of relevant Yardi experience

Location: Mumbai / Hyderabad / Bengaluru

Working Time Zone:US Eastern Time (ET/EDT)

Reporting: Reporting Manager

Important

Hands-on Yardi Voyager experience is mandatory. This is primarily a functional support and administration role. Candidates with only generic IT help-desk experience and no meaningful Yardi experience may not be suitable.