Yardi Technical Support Specialist

We're Hiring: Yardi Technical Support Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Yardi Technical Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Yardi Technical Support Specialist

Work Arrangement: Work from Home

Location: India

Schedule: Night Shift

Job description:

We are seeking a Yardi Technical Support Specialist to assist with managing and resolving tickets within the support queue. This role will be based in India and will provide day-to-day technical support for users of the Yardi platform.

Key Responsibilities

• Manage and monitor incoming tickets in the Yardi support queue
• Provide first-line technical support for Yardi system issues
• Troubleshoot and resolve common platform and user-related issues
• Escalate complex technical problems to higher-level support teams when required
• Ensure timely updates and resolution of tickets in line with SLA targets
• Maintain accurate documentation of issues, actions, and resolutions
• Support end users with system navigation and functionality questions

Qualifications and requirements:

• Required Skills & Experience
• Experience working with Yardi or similar property management systems
• Background in technical support or helpdesk environments
• Strong troubleshooting and problem-solving skills
• Familiarity with ticketing systems (ServiceNow, Jira, or similar)
• Good communication skills and ability to support non-technical users
• Ability to work in a fast-paced, queue-driven environment
• Preferred Experience
• Experience supporting real estate, property management, or accounting systems
• Prior exposure to offshore or shared services environments
• Basic understanding of system integrations and data workflows
• Know how to prompt Gemini Pro would be a plus.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**