Workplace Experience Manager

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job profile     Qualification : Bachelor’s Degree / Master Degree (Preferred MBA)  Industry Type             : FM Services, Hotel, Projects, Construction  Overall Experience : 6 – 8 years     Industry Experience : 5 – 6 years  Technical Skills : Building Services  Generic Skills            : Leadership, Communication, Vendor/people management  Behaviors : Team work, Learning attitude & Positive thinking    Job Aim   Facility Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.    Competencies   Communication skills   Planning and organizational skills   Negotiation skills   Problem analysis   Decision-making   Judgment   Client service orientation   Adaptability   Team work  Presentation skills  Computer Knowledge  Technical knowledge of building services  Innovative approach at work    Responsibilities     Facility Operations   To ensure Facility Maintenance and Upkeep on an ongoing activity   To act as a single point of contact for the designated facility for all FM escalations.  Ensure Upkeep Schedule and Execution as per the schedules  Direction of daily/Weekly work at site to the staff   Ensure Cafeteria Management related to hygiene and food safety   Follow Building Inspection Plan as per the process  Govern Daily Walk around and Snag Closures   Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility  Ensure Environment, Health and Safety practices   Managing Client/VVIP Visits and Walkthroughs   Managing Govt. Official Visitors   Delivering and adhering to the agreed KPI and SLAs   Ensure Incidents are managed and communicated as per the escalation matrix  To Ensure Builders Co-ordination on their deliverables   To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered   Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits   Manage IC Requests within the TAT   Ensure Asset Management - Bonded and Non-bonded   Ensure Stores Management   Co-ordination with CP Team on Seat Planning   Project Movement (Deals) - Co-ordination   Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.   Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination   Govern Scrap and Waste Management   Conduct R&R Programs   Follow Business Continuity Management process   Ensure BGC for Direct and TPV Staff   Perform Daily/Weekly/Monthly checks   Ensure Drop Ins and Additional Power Loads are handled as per process   Use of Technology Tools and Operations   Co-ordinate - Expansions, Go Lives and Decommissioning   Fact Finding of abnormalities   Conduct Facility Risk Assessment and Mitigation   Perform Facility Access Management - Level 2 and Level 3 areas   Operational requirement approvals - Photography, space blocking, Bay decoration etc.   Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns  Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.     Facility Reports   Ensure Daily/Weekly/Monthly Reports are sent as per timelines   CRM Dash Boards are sent as per timelines   Fire Drill Reports are sent as per timelines     Service Partner - Vendor Management   Ensure Vendor Partner Deliverables   Ensure Monthly Performance Review and Scoring   Ensure Service Partner Induction and Termination as per process     Estate Management   Ensure monthly meeting with the builder is conducted to discuss on the issues/concerns followed with closures  Ensure building services are executed by the builder as agreed in the contract  Ensure all open points under builder SCOPE is closed with necessary action  Ensure submission of rental/utility invoices on time by the builder and track for payment process  Co-ordinate with builder on necessary action during the annual shutdown activity  Initiation and tracking of ad-hoc special requests / seeking support of RE teams to resolve builder issues    Compliance   Ensure Building Statutory Compliance   Ensure CLRA is adhered   Ensure coordination on Cafeteria Compliance is adhered     Finance and Procurement   Ensure Office Services, R&M, Capex and Special Budgets are managed effectively   Ensure Projections are done accurately   Follow up for the Purchase Orders and timely completion of the work   Ensure Governance Score and Work Completion within TAT   Ensure Invoicing is done within the timelines   Ensure Utilities - Projection to Invoicing are done with the timelines   Ensure Petty Cash Management is done accurately  Ensure Non-PO Approvals are managed effectively     Mock Drills   Ensure Fire Drills are conducted as per the calendar   Ensure Wellness Mock Drill are conducted as per the schedule   Ensure CCR Mock Drill are conducted as per the schedule  Ensure BCP Mock Drill are conducted as per the schedule    Training & Development   Ensure Direct Staff Training & Development   Ensure TPV Staff On-boarding and Training   Ensure Cafe Staff Training and other vendor partners   Ensure Floor Warden Training prior to Fire Drill   Ensure TPV Fire Safety Training prior to Fire Drill     Connect Programs   Ensure Focus Meetings/Bay Connects are conducted as per the calendar   Ensure Workplace Connects are conducted as per the calendar  Participate in Workplace Town Halls and provide quality inputs  Ensure Stake Holder Connects (BU, CRM, SDL,WL Etc)   Ensure VOC's and CCP Survey Closures     Internal Review Programs   Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls   Ensure Monthly Management Reviews are conducted as per schedule  Participate in Ops Reviews and provide quality inputs   Provide quality inputs for Quarterly Business Reviews   Provide quality inputs for Half Yearly Business Reviews     Internal & External Audits   To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line.  Ensure Audit Preparations   Ensure Audit Participation   Ensure Audit Observation are closed and CAPA is done    Management Responsibilities   Provide leadership to the facilities management team  Demonstrate leadership & responsiveness and creativity  Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction  Accomplish at least 95% Key Performance Indicators as agreed with Accenture  Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.  Assist City Manager in developing & implementing the facilities management account plan for the facility  Identify training needs for all subordinates  Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team  Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.  Participate and motivate in process improvement initiatives. Participate in CIWG.  On time reporting of incidents in the facility.   More accountable for any issues/escalation in the facility  

Location:

On-site –Bangalore, Karnataka Scheduled Weekly Hours:

40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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