Wintel Tower Lead

We're Hiring: Wintel Tower Lead | IT Infrastructure

Location: Bangalore

Work Mode: 3 Days WFO

Experience: 10+ Years

Relevant Experience: 8+ Years Mandatory

Shift: 24/7 Shift Availability

Shift Timings:

• 4:30 PM – 1:00 AM

• 9:30 PM – 6:30 AM

Role Overview

We are looking for an experienced Wintel Tower Lead to lead day-to-day operations of the technology tower, provide technical guidance to L1–L3 engineers, manage escalations, and ensure high-quality service delivery.

Key Responsibilities

• Lead infrastructure projects, operational initiatives, and technical engagements

• Manage and troubleshoot Windows Server, VMware, Active Directory, Storage and Virtualization environments

• Provide technical leadership and handle complex escalations

• Review HLDs, LLDs, implementation plans, test plans and change documentation

• Lead major incident resolution and drive RCA and service restoration

• Monitor SLAs, operational performance and service quality

• Drive automation, process improvement and operational excellence

• Manage customer interactions, governance meetings and technical discussions

• Build strong relationships with customers and internal stakeholders

Must-Have Skills

Strong experience in Windows Administration & Cloud Infrastructure

Experience in leading technical teams and handling customer escalations

Experience with onsite-offshore delivery models

Direct experience working with US/European customers and colleagues

Strong project management and customer-facing skills

Good knowledge of ITIL processes

Good to Have

• Azure / AWS / VMware / Hyper-V / AD / Exchange

• Blade systems – IBM, HP, Dell, UCS, Nutanix, VxRail

• Linux

• Patch management tools – WSUS, SCCM, LANDesk, Shavlik, Automox, ManageEngine

• Certifications such as ITIL, MCSE, Azure/AWS, VCP

Interested candidates can share their updated resume: [HIDDEN TEXT]

WhatsApp: [phone removed]

References would be highly appreciated.