Website Coordinator

Job Title: Website Coordinator

Department: Client Coordination / Operations

Location: Okhla Phase - 1

Experience: 1-3 Years

Employment Type: Full-Time

Benefits - Free Lunch, Insurance, etc.

Job Summary

We are looking for an organized and proactive Website Coordinator to manage day-to-day communication and coordination with our school clients for website-related requirements.

The candidate will act as the primary point of contact for schools and will coordinate with developers, designers, and internal teams to ensure that website updates, changes, and client requirements are properly understood, tracked, communicated, and completed within the required timelines.

The ideal candidate should have excellent communication skills, strong follow-up abilities, and the confidence to interact with school principals, coordinators, administrators, and staff.

Key Responsibilities

• Act as the primary point of contact for schools regarding website updates, changes, and requirements.
• Communicate with school principals, coordinators, administrators, and staff through phone calls, WhatsApp, and email.
• Understand client requirements and clearly communicate them to developers, designers, and internal teams.
• Coordinate with developers and designers to ensure website updates are completed accurately and on time.
• Track multiple website-related requests and follow up regularly until closure.
• Maintain proper records of client requests, pending tasks, completed updates, and follow-ups.
• Coordinate content updates such as text, images, announcements, notices, events, and other website information.
• Identify and communicate any issues or delays to the concerned internal team.
• Conduct regular follow-ups with clients to confirm whether requested changes have been completed satisfactorily.
• Manage multiple school clients and website tasks simultaneously.
• Ensure timely communication and a positive client experience.
• Assist the internal team with website-related coordination and administrative activities as required.

Required Skills

• Excellent verbal and written communication skills.
• Good command of English and Hindi.
• Knowledge of Malayalam will be an added advantage.
• Comfortable communicating with school principals, coordinators, administrators, and staff.
• Strong follow-up and coordination skills.
• Good organizational and time-management skills.
• Basic understanding of websites and website management.
• Ability to understand client requirements and explain them clearly to technical and non-technical teams.
• Comfortable using WhatsApp, email, Google Workspace, online dashboards, and other digital tools.
• Ability to manage multiple tasks and clients simultaneously.
• Good problem-solving and interpersonal skills.

Preferred Qualifications

• Graduate in any discipline.
• 1-3 years of experience in client coordination, customer support, website coordination, account management, operations, or a similar role.
• Experience working with schools, educational institutions, SaaS companies, or technology companies will be an advantage.
• Candidates with strong communication and coordination skills but limited technical knowledge can also be considered.

Key Competencies

• Client Communication
• Follow-up & Coordination
• Task Management
• Time Management
• Problem Solving
• Attention to Detail
• Team Collaboration
• Basic Website Understanding

What We Are Looking For

A responsible and well-organized professional who can understand school requirements, coordinate internally, follow up on tasks, and ensure that website-related requests are completed smoothly and on time.