WE RE HIRING | SERVICE COORDINATOR / AMC COORDINATOR

Company: Ascent Networks Pvt. Ltd.

Location: Goregaon East, Mumbai

Industry: EPC | CCTV | Fire & Safety | Telecom

Experience: 1+ Year

Salary: Up to 25,000 per month

Preference: Candidates residing on the Western Line of Mumbai preferred

Role: Service Coordinator / AMC Coordinator

We are looking for a proactive and organized Service Coordinator / AMC Coordinator to coordinate service operations, AMC activities and customer support across CCTV, Fire Alarm & Telecom systems.

Key Responsibilities

• Coordinate between customers and technical/service teams

• Handle service requests, complaints and follow-ups

• Coordinate AMC activities and maintenance schedules

• Schedule and dispatch technicians for site visits

• Provide basic remote troubleshooting support

• Maintain service records, reports and service tickets

• Communicate with customers through calls, emails and chats

• Coordinate with field engineers and technical teams

• Track parts/equipment used during service activities

• Follow up on completed services and customer satisfaction

• Maintain AMC-related records and documentation

• Follow up on pending service requests and closures

Requirements

• Minimum 1 year of experience in Service Coordination / AMC Coordination / Customer Support

• Experience in CCTV, Fire Alarm or Telecom industry preferred

• Basic knowledge of CCTV, Fire Alarm and Telecom systems

• Basic understanding of Networking & IP-based systems

• Proficiency in MS Office – Word, Excel & Outlook

• Good communication and problem-solving skills

• Ability to manage multiple service requests and prioritize tasks

• Customer-focused and well-organized approach

• Good communication skills in English

Preferred Skills

• Knowledge of modern CCTV & Fire Alarm technologies

• Experience with CRM / Service Management Software

• Good communication skills in English

Interested candidates can share their CV at:

• [HIDDEN TEXT]

• Contact: [phone removed]