Warehouse Manager - FC

What will you do? | Responsibilities:

• Own the end-to-end operations of Fulfillment Center operations, which include infrastructure, people, and processes.
• Drive key operational and customer service metrics consistently.
• Manage cost, quality, and efficiency to achieve operations SLAs.
• Ensure the system- and ops-level guidelines strictly adhere to the respective facilities.
• Take decisions on matters relating to the day-to-day operations within the city business unit, including the strategic planning of resources.
• Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
• Set targets and proactively manage and review the performance of FC teams.
• Manage relationships with customers as the first point of contact pertaining to operations.

What you will need to have | Requirements:

• Team handling experience.
• Graduate or Postgraduate.
• Data-driven: Innate sense towards data and strong grip over operations metrics. Experience in process improvement and lean techniques.
• Project management: Should have managed a medium-size and layered team. Ability to multitask while working in a highly charged environment.
• People management: Ability to handle workforce in an effective way and specify tasks and effective utilization of the available resource.
• LML and FML experience: Ability to manage the logistics by designing the most cost-efficient and timely deliveries.
• Ability to work under pressure: Order fulfillment and fill rate tracking knowledge.
• Proficiency in Telugu and Hindi is mandatory.