Walkin Drive For Utility Billing Operations (Semi Voice)- 22nd Sept

Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Utility Billing Operations Associate (Semi-Voice Process) Domain for Bangalore. Please walk-in for the interview on 22nd September 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Senior Process Executive- 1Yr to 2Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-249937

Process Specialist- 2Yr to 4Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-250418

Interview Details:

Interview Date: 22nd September 2026

Interview Time: 10:00 AM to 11:30 AM IST ONLY

Interview Venue:

Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks

Please find below Job Description for your reference:

• Job Location: Bengaluru
• Total Experience: 1- 4 Years
• Notice Period: Immediate Joiners to 15 days
• Shifts: Flexible to work for any shift (Including Night Shifts)
• Work From Office is mandatory
• Job Level: 2A/ 3A
• Designation: Senior Process Executive / Process Specialist
• Qualification: Any Graduate (Full-Time)

Note:

• Candidates must have mandatory experience in international processes.

Job Summary:

We are seeking detail-oriented and customer-focused Utility Billing Operations Associates to support utility billing and resident billing operations for multifamily and student housing clients. This is a semi-voice role involving a combination of data processing, billing validation, email communication, and outbound/inbound interactions with utility providers, clients, and internal stakeholders to ensure accurate and timely resident billing.

Key Responsibilities:

A. Utility Bill Processing & Data Management:

• Retrieve utility bills from provider websites, portals, and client submissions.
• Download, validate, upload, and archive utility bills following established procedures.
• Verify account information, service periods, billing amounts, and resident data.
• Maintain audit-ready documentation and billing records.
• Perform resident data validation including move-ins, move-outs, transfers, and account updates.

B. Client & Provider Communication (Semi-Voice)

• Contact utility providers, property management teams, and clients via phone and email to obtain required billing information.
• Follow up on pending utility bills, account information, and billing discrepancies.
• Communicate billing status updates, missing documentation, and issue resolutions professionally.
• Handle inbound and outbound calls related to billing inquiries and operational support.
• Escalate unresolved issues to appropriate teams for resolution.

C. Billing Validation & Reconciliation:

• Review pre-bills, utility charges, statement data, and occupancy records for accuracy.
• Investigate billing discrepancies, charge variances, and exception reports.
• Perform data comparisons and reconciliations using Excel and operational systems.
• Ensure all billing exceptions are resolved before final approval.

D. Exception Management:

• Identify and investigate issues related to:
• Missing utility bills, Duplicate charges, Data import failures, New utility accounts, Incorrect billing information, System or access-related issues etc
• Coordinate with internal support teams and clients to resolve exceptions.
• Process Tracking & Documentation
• Adhere to quality, compliance, and audit requirements.

Required Skills:

• Excellent verbal and written English communication skills.
• Comfortable handling outbound and inbound calls.
• Good working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).
• Ability to analyze and validate data accurately.
• Experience handling large volumes of operational data.
• Basic understanding of billing, finance, or data processing operations.

Ideal Candidate Profile:

• Strong communication skills with the ability to confidently engage with clients and service providers.
• Detail-oriented with excellent data validation and reconciliation skills.
• Comfortably balancing operational tasks with customer interactions.
• Proactive in identifying issues and driving resolutions.
• Ability to thrive in a fast-paced, deadline-driven environment.

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

• Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys BPM Recruitment Team