Walk In | Service Desk SME | Bangalore
Tata Consultancy Services · Bengaluru · onsite · Posted 9d ago
₹4.0L - ₹9.0L PA6–8 yrsfulltimeSourced from
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About this role
Role & responsibilities
Service Desk SME | Walk-In | Bangalore
Experience: 6–8 Years
Venue: Tata Consultancy Services, L-Center, EPIP Industrial Area, Whitefield, Bengaluru, Karnataka – 560066
Mandatory Skills:
- 6–8 years of relevant Service Desk / IT Support experience
- Hands-on experience with Nexthink
- Strong expertise in L1/L2 escalations & troubleshooting
- Experience in ServiceNow, SLA, FCR/FLR, MTTR & Queue Monitoring
- Knowledge of ITIL, incident management & major incident handling
- Experience in KT, technical coaching & floor support
- Strong communication and stakeholder coordination skills
Role: Service Desk SME | Location: Bangalor
Sourced from naukri
Skills
Service Desk SMEMTTRL1/L2 escalationsServicenowIncident ManagementITILTroubleshootingNexthinkSLAKTFCRTechnical coachingService DeskIT Supportqueue monitoringFLR
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
₹4L – ₹9L PA
This role
About
An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
Industries
IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO
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