Walk-in || Customer Support Executive

International Voice/Chat Process

Customer Support Executive / International Voice/Chat Process Associate

Job Summary

We are looking for enthusiastic and customer-focused candidates for an International Voice Process role. The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer calls and chat professionally and efficiently
• Resolve customer queries, complaints, and requests
• Provide accurate information about products/services
• Maintain quality standards and call and chatvKPIs
• Update customer records in CRM systems
• Escalate unresolved issues to relevant teams
• Follow communication scripts and process guidelines
• Ensure customer satisfaction and positive experience

Required Skills

• Excellent verbal communication in English
• Good listening and interpersonal skills
• Ability to handle international customers politely
• Basic computer knowledge
• Typing and multitasking skills
• Willingness to work in rotational/night shifts

Eligibility

• BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
• Freshers and experienced candidates can apply
• Prior BPO/Customer Support experience is an advantage

Preferred Qualifications

• Experience in voice support/customer service
• Familiarity with CRM tools
• Strong problem-solving ability

Work Details

• Shift: UK Rotational shifts
• Location: Work from Office
• Week Offs: Rotational
• Salary: Based on experience and company standards
• Attractive incentives based on performance

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.