Walk-in || Customer Care Executive

Role & responsibilities

• Manage incoming phone calls
• Attending queries related to the tests, reports etc.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Stay calm when clients / patients are stressed or upset.
• Maintaining a positive, empathetic and professional attitude towards customers always.
• Acknowledging and resolving Queries.
• Communicating and coordinating with colleagues as necessary.
• Ensure Client /Patient satisfaction and provide professional customer support.