Vendor Relations Specialist

Company Description Phiamora partners with U.S.-based businesses to deliver reliable, high-quality support across Finance, Operations, Marketing, and Retirement Plan Services. Operating from India with an offshore delivery model, Phiamora combines domain expertise, accuracy, and cost-efficiency to help clients streamline operations and strengthen financial processes. The organization focuses on long-term partnerships, acting as an extension of client teams rather than a transactional service provider. With capabilities spanning finance and accounting support, operations management, marketing services, and retirement plan services, Phiamora is committed to building dependable, scalable solutions. Team members join a growing company that values compliance, trust, and collaborative problem-solving.

Role Description The Vendor Relations Specialist is a full-time, on-site role based in Indore. This role is responsible for managing day-to-day relationships with vendors, including onboarding, contract coordination, and performance monitoring. The Specialist will handle vendor inquiries, resolve service or billing issues, and ensure timely communication across internal teams and external partners. Daily activities include maintaining vendor records, tracking service levels, supporting finance and operations with vendor-related data, and helping implement process improvements. The role also involves collaborating with stakeholders to ensure compliance with company policies, alignment with service standards, and consistent, professional representation of Phiamora in all vendor interactions.

Qualifications

• Candidates should possess excellent Communication and Interpersonal Skills to collaborate with vendors and internal teams and manage expectations professionally.
• Candidates should possess Customer Service skills with a focus on responsiveness, issue resolution, and maintaining long-term vendor partnerships.
• Relevant experience in vendor management coordination is beneficial.
• Ability to work on-site in Indore, manage multiple priorities, and maintain accurate documentation and reports.
• Proficiency in MS Office (especially Excel), familiarity with vendor management and comfort working with U.S.-based clients and time zones is an advantage.
• Bachelor's degree in Business, Finance, Commerce, or a related field preferred; equivalent practical experience will be considered.