BENGALURU · FULLTIME
Us Voice Process
One Degree North Human Resource
Bengaluru · onsite · Posted 4d ago
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Section · 01
About this role
Description
The US Voice Process role involves interacting with American clients over the phone, providing them with assistance and support for their inquiries. Ideal for freshers or entry-level candidates looking to start their career in customer service.
Responsibilities
- Handle inbound and outbound calls for US clients
- Provide excellent customer service and support
- Resolve customer inquiries and complaints efficiently
- Maintain accurate records of customer interactions
- Collaborate with team members to achieve performance goals
- Adhere to company policies and procedures
- Participate in training and development programs as needed
Skills and Qualifications
- Excellent communication skills in English (both verbal and written)
- Strong listening skills
- Ability to handle customer queries with patience and empathy
- Basic computer skills and familiarity with MS Office
- Problem-solving skills and ability to think on your feet
- Flexibility to work in night shifts as per US time zone
- Team player with a positive attitude
Qualification: 12th and above
Experience: Min 6 months in international voice process
Shift: Rotational shift ,2 Rotational off
Salary:26k take home
Location: MSR tower,Bangalore
Process: Travel process
Age cut off:30 years
Cab: 2 ways(20 km radius)
Excellent Communication Required
Immediate joiners required
Interested candidates send your updated resume to this what's app number: [phone removed]
Email id: [HIDDEN TEXT]
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Section · 02