VIJAYAWADA · FULLTIME
US Calling Process Executive
North South Foundation - India
Vijayawada · onsite · Posted 5d ago
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Section · 01
About this role
Job Title: US Calling Process Executive
Location: Hyderabad (Candidates from Hyderabad only; no other states)
Experience: 1 Year
Salary: 3 LPA
About the OrganizationNorth South Foundation (NSF) is a volunteer-driven non-profit organization that has been working since 1989 in the USA and 2004 in India to support students in achieving academic excellence and leadership skills. NSF provides scholarships and educational programs to improve learning outcomes for students, particularly in government and budget private schools.
Job SummaryThe US Calling Process Executive will support NSF's outbound/inbound calling operations connected to our programs and outreach initiatives. This role serves as a key point of contact between NSF and US-based parents, volunteers, and donors, ensuring clear communication, accurate documentation, and timely follow-ups that support NSF's mission-driven work.
Key Responsibilities● Handle outbound/inbound calls as part of the US calling process.
● Communicate clearly and professionally with callers/stakeholders, including US-based parents, volunteers, and donors.
● Maintain accurate call logs, records, and documentation.
● Coordinate with internal teams to ensure timely follow-ups.
● Meet call quality and productivity targets.
● Support reporting and day-to-day process operations.
Required Qualifications & Experience● Any Bachelor's degree.
● Minimum 1 year of experience in a US calling process, BPO, or customer support role.
● Excellent verbal communication skills in English (US accent/neutral accent preferred).
● Comfortable working US shift timings.
● Basic proficiency in Excel / Google Sheets and documentation tools.
● Reliable internet connection and quiet workspace (remote role).
Desirable Attributes● Passion for supporting education and social impact causes.
● Strong interpersonal skills and a patient, empathetic phone manner.
● Self-motivated and comfortable working independently in a remote setting.
● Detail-oriented with reliable follow-through on documentation and reporting.
Why Join UsAt North South Foundation, you will be part of a mission-driven organization working to support education and empower students through scholarships and academic initiatives.
How to ApplyInterested candidates can send their resume to [HIDDEN TEXT]with the subject lin
US Calling Process Executive
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Section · 02