BENGALURU · FULLTIME
Urgent Hiring for Airport jobs in Ground staff in front office
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Bengaluru · onsite · Posted 4d ago
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Not disclosed1–9 yrsfulltimeBengaluru
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Section · 01
About this role
Description
We are urgently hiring for Ground Staff positions in the front office at various airports across India. This role is ideal for individuals with 1-9 years of experience who are passionate about customer service and the aviation industry.
Responsibilities
- Greet and assist passengers at the front office with inquiries and check-in procedures.
- Manage passenger documentation and ensure compliance with airline policies.
- Coordinate with various departments to ensure smooth operation and customer satisfaction.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of passenger information and transactions.
- Assist with baggage handling and ensure timely delivery of luggage.
- Provide information about flight schedules, gate changes, and other relevant travel details.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment and handle stressful situations.
- Basic knowledge of airline operations and procedures.
- Proficiency in Microsoft Office Suite and other relevant software.
- Attention to detail and problem-solving skills.
- Willingness to work flexible hours, including weekends and holidays.
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Section · 02
Skills
Customer ServiceCheck-in proceduresBaggage Handlingsafety regulationsOperationticketing systemsGraduationConflict ResolutionBackendTeamworkCommunication SkillsFreshertime managementMultitasking