Unified Communication and Collaboration Operations

Responsibilities:

• Monitor and troubleshoot unified communication systems.
• Resolve incidents and recurring technical issues.
• Manage change requests and update knowledge base articles.
• Coordinate with vendors and internal teams.
• Maintain system stability and improve operational processes.

Requirements:

• Unified Communication and Collaboration Operations.
• Incident and Problem Management.
• Network Protocols and Troubleshooting.
• Change Management (RFC).
• Vendor Coordination.