UKG WFM Technical Consultant

We are looking for an experienced UKG Workforce Management (WFM) Technical Consultant with hands-on experience in UKG Workforce Dimensions, application support, configuration, integrations, and Dell Boomi. The ideal candidate will support enterprise-scale workforce management solutions, troubleshoot complex application issues, maintain interfaces, and collaborate with global teams to deliver reliable and scalable solutions.

Responsibilities:

• Provide application support, corrective maintenance, troubleshooting, and bug fixing for UKG Workforce Management solutions.
• Configure and support UKG Workforce Dimensions modules, including Time and Attendance, Accruals, Scheduling, Advanced Scheduling, Analytics, Reporting, and Activities.
• Design, maintain, and troubleshoot integrations using the UKG WIM Interface Designer Tool and Dell Boomi.
• Support interface development, data mapping, integration monitoring, and error resolution.
• Manage application upgrades, release activities, testing, deployment, and production support.
• Support pay calculations, pay policies, timesheet data, wage adjustments, access and security, and employee self-service functionality.
• Work with the setup data manager, Hyperfinds, Genies, Navigators, Event Manager, and Transaction Assistant.
• Support workforce devices, including clocks, web-based devices, and handheld devices.
• Develop and maintain SQL-based reports, SSRS reports, data views, and workforce analytics.
• Support payroll, attendance, and absence integrations, along with custom data views and reporting workflows.
• Collaborate with business stakeholders, functional teams, and global delivery teams to understand requirements and resolve issues.
• Mentor junior team members and contribute to estimation, planning, execution, documentation, and delivery tracking.

Requirements:

• BE/B. Tech/MCA/M. Sc. in Computer Science or an equivalent qualification from an accredited university.
• 6-9 years of application support experience in UKG WFM or relevant workforce management/time and attendance solutions.
• Hands-on experience with UKG Workforce Dimensions.
• Experience with Dell Boomi integration; Dell Boomi certification is required as specified in the role requirements.
• Knowledge of the UKG WIM Interface Designer Tool and interface management.
• Strong understanding of time and attendance, pay calculations, accruals, scheduling, reporting, and analytics.
• Experience with SQL-based reporting tools and application troubleshooting.
• Experience managing application upgrades, corrective maintenance, and production support.
• UKG Workforce Dimensions Functional Coverage: Business Structure, Tiles, and Data Views; Time and Attendance, Pay Policies, ESS, Access and Security, Accrual Profiles, Policies, Grants, and Limits; Scheduling and Advanced Scheduling; Labor and Volume Forecasting; Workforce Analytics, Reports, and Workflows; Activities, Work Orders, and Productivity Tracking; and Payroll, Attendance, and Absence Integrations.

Preferred Skills:

• Experience with SOAP / REST-based integrations and enterprise application interfaces.
• Experience with ServiceNow or other ITSM tools.
• ITIL V3 Foundation certification.
• Experience with Workforce clocks and device management.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to work with global teams and travel internationally for extended assignments of 3-6 months.