Travel Sales Consultant

Company Description HAPTRIP is a premier travel company that designs exceptional travel experiences for individuals, groups, and corporate clients across domestic and international destinations. The team combines over eight years of industry experience with a strong network of trusted partners to deliver personalized itineraries, including flights, accommodations, transportation, tours, and activities. HAPTRIP emphasizes immersive travel, helping clients explore new cultures, landscapes, and hidden gems while creating memorable journeys. The company is committed to high-quality service, tailored travel planning, and staying current with travel trends to offer clients unique and inspiring trips.

Role Description The Travel Sales Consultant is a full-time, hybrid role based in Gurugram, with flexibility for some work from home. In this role, the consultant engages with prospective and existing clients to understand their travel needs, recommend suitable destinations and packages, and convert inquiries into confirmed bookings. Day-to-day responsibilities include managing travel arrangements, preparing detailed itineraries, handling reservations for flights, hotels, and activities, and coordinating with internal teams and external partners to ensure smooth execution. The consultant provides responsive customer service, resolves issues before and during travel, and maintains accurate records in booking and CRM systems. The role also involves meeting sales targets, following up on leads, and contributing insights to improve HAPTRIP's offerings and customer experience.

Qualifications

• Demonstrated skills in Travel Consulting and Travel Management, with the ability to assess client needs and recommend suitable travel solutions.
• Experience handling Travel Arrangements and Reservations, including flights, accommodations, transportation, and packaged tours.
• Strong Customer Service skills, with a focus on clear communication, responsiveness, and problem-solving throughout the client journey.
• Ability to work with booking platforms, GDS or online travel tools, and maintain accurate documentation and records.
• Sales aptitude, including lead follow-up, negotiation, and closing skills, with a track record of meeting or exceeding targets.
• Excellent spoken and written communication skills in English; additional languages are an advantage.
• Comfort working in a hybrid environment in Gurugram, managing both in-office collaboration and independent work from home.
• Prior experience in a travel agency, tour operator, or corporate travel environment is preferred; a degree or diploma in Travel, Hospitality, Business, or a related field is beneficial.