Travel Operations Specialist - Amadeus

HIRING!

GREETINGS FROM AIONOS!

Domestic (Travel Domain- Amadeus is mandatory)

Location - Sector 32, Gurugram

Salary - Up to 4.5 LPA CTC

Mode: Work from office

Language- Excellent English

Experience- Min. 6 Months

Role & Responsibilities

* Handle customer calls related to domestic flight bookings and travel queries.

* Assist customers with flight bookings, cancellations, rescheduling and refunds.

* Handle full and partial ticket exchanges as per airline policies.

* Check fare rules, pricing, availability and applicable charges.

* Create and manage PNRs accurately.

* Process refunds and ticket changes as per process guidelines.

* Handle EMD issuance and related transactions and ticketing transactions.

* Maintain accuracy and follow airline/process guidelines.

* Ensure excellent customer service and meet quality, productivity and compliance targets.

issues when required.

Preferred Skills

Hands-on experience with Amadeus/GDS Knowledge of PNR, Pricing & Fare Rules

Experience in Refunds & Exchanges

Knowledge of EMD issuance

Familiarity with Cryptic commands

Good communication and customer-handling skills

Comfortable with 5 days a week | Rotational shifts & week-offs.

Night Shift: Cab facility provided

Contact Person: Rukmani ([phone removed])

Interested Candidates can forward there resume to whatsapp.